Shelley Dykeman
Winnipeg,MB
Summary
Dynamic professional with a proven track record at the Toronto Military Family Resource Centre, adept at developing impactful programs and workshops. Skilled in relationship building and crisis management, I excel in enhancing community support networks and providing personalized case management, ensuring families navigate transitions effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Support Worker
Behavioural Health Foundation
11.2024 - 01.2025
- Provide direct support to residents in a person-centered addictions treatment program
- Assisted clients with daily living activities, promoting in healing and well-being
- Helped create workshops
Family Navigator
Toronto Military Family Resource Centre
08.2023 - 08.2024
- Developed program and workshops for families, including "Parent Binder"
- Provided personalized case management, intake, and referral services to connect families with appropriate resources
- Training and facilitator certification for '7 Habits of a Highly Effective Family'
- Built partnerships with service providers to enhance community-based support networks
- Assisted families with navigating transitions, including relocation, financial planning, and employment services
- Military Lifestyle Support Professional Training
- Penelope Case Management EMR Software training
Hairstylist
Regis
01.2014
Assistant Manager
Reitman's
01.2013
Sales assistant
Sally Beauty Supply
01.2010
Education
The Social Context of Mental Health and Illness
University of Toronto
Indigenous Canada
University of Alberta
Aboriginal World Views and Education
University of Toronto
Completed Coursework Towards Black Canadian: Hist
University of Alberta
GBA+
Government of Canada
Skills
- Meeting facilitation
- Customer service
- Appointment scheduling
- Document management
- Materials creation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Self motivation
- Professionalism
- Active listening
- Decision-making
- Adaptability
- Telephone and email etiquette
- Task prioritization
- Problem-solving aptitude
- Relationship building
- Conflict resolution
- Staff supervision
- Continuous improvement
- Written communication
- Document scanning
- Interpersonal communication
- Crisis management
- Office equipment operation
- Support services
- Report writing
- Proofreading
- Event coordination
- Spreadsheet creation
- Presentation preparation
- Quick learner
- Client consultation
- Verbal and written communication
- Goal setting
Certification
- Mental Health First Aid
- Suicide Prevention
- NVCI certificate
Background Checks
- Up to date criminal record check
- Vulnerable sectors check
Timeline
Program Support Worker
Behavioural Health Foundation
11.2024 - 01.2025
Family Navigator
Toronto Military Family Resource Centre
08.2023 - 08.2024
Hairstylist
Regis
01.2014
Assistant Manager
Reitman's
01.2013
Sales assistant
Sally Beauty Supply
01.2010
Indigenous Canada
University of Alberta
Aboriginal World Views and Education
University of Toronto
The Social Context of Mental Health and Illness
University of Toronto
Completed Coursework Towards Black Canadian: Hist
University of Alberta
GBA+
Government of Canada
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