Shelley Desjardine
Willits
Summary
Dynamic professional with extensive experience at Sherwood Valley Casino, excelling in cash handling and vault operations. Proven ability to train and mentor staff, ensuring compliance with security protocols and enhancing customer engagement. Skilled in scheduling and food safety compliance, driving operational efficiency and team performance.
Developed strong leadership and organizational skills in fast-paced cafe environment. Effective in team management and optimizing daily operations to ensure customer satisfaction and business growth. Seeking to transition into new field, bringing wealth of experience in customer service and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Cage/Vault Manager
Sherwood Valley Casino
- Supervised cash handling processes to ensure compliance with financial regulations.
- Trained staff on vault security protocols and cash management procedures.
- Implemented inventory controls to maintain accurate cash reserves and minimize discrepancies.
- Conducted regular audits of vault operations to enhance operational efficiency and accuracy.
- Mentored junior staff in best practices for vault operations and customer service excellence.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Managed a team of vault personnel, providing training and guidance to ensure optimal performance in all aspects of their roles.
Cafe Supervisor
Sherwood Valley Casino
04.2025 - Current
- Assisted in daily cafe operations, ensuring adherence to health and safety standards.
- Supported team members in food preparation and customer service tasks.
- Learned to operate coffee machines and other kitchen equipment efficiently.
- Maintained cleanliness of work areas, promoting a welcoming environment for customers.
- Collaborated with staff to deliver exceptional service during peak hours.
- Adapted quickly to changes in menu offerings and special promotions.
- Managerial task, such as sheduling, ordering, hiring of new employee's, office duties.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
Education
No Degree - Accounting
Mendocino Jr College
High School Diploma -
San Hedrin High
Skills
- Cash handling expertise
- Security protocols
- Access control
- Policy enforcement
- Vault operations
- Customer engagement
- Financial record keeping
- Staff training and development
- Health and safety regulations
- Food safety compliance
- Scheduling coordination
- Marketing initiatives
- Scheduling
- Staff management
- Food orders
Timeline
Cafe Supervisor
Sherwood Valley Casino
04.2025 - Current
Cage/Vault Manager
Sherwood Valley Casino
No Degree - Accounting
Mendocino Jr College
High School Diploma -
San Hedrin High