Shelley Carpenter
Richmond Corner,NB
Summary
Well-qualified Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Realtor
Re/Max Hartford Realty
05.2023 - Current
- Assisting buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Writing contracts to outline sales and purchases of properties.
- Resolving client concerns related to home purchases to maintain high satisfaction ratings.
- Advising and informing prospective clients on current market activities and conditions.
- Completing property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Comparing recently sold area properties to determine competitive market prices.
- Liaising between buyers and sellers to establish favorable prices and negotiate contract terms.
- Managing contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicating with clients to understand property needs and preferences.
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
09.2020 - 06.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified order information against computer database.
- Completed and filed documentation for insurance, store and liability purposes.
- Greeted customers at counter and provided excellent customer service.
- Verified patient information to correctly dispense medications.
- Input patient information into computer system for prescription orders.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
VP Operations and Co-Owner
Palmer Atlantic Insurance And Risk Services
06.2011 - 01.2017
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- I was co-owner of Palmer Atlantic Insurance and Risk Services before it was sold to Arthur J Gallagher Insurance in 2017.
Education
Licensed Realtor
New Brunswick Real Estate Association (NBREA)
Fredericton05.2023
Licensed Insurance Broker
Canadian Accredited Insurance Brokers (CAIB)
Fredericton, NB03.2014
Bachelor of Arts - Anthropology (Linguistics)
University of New Brunswick
Fredericton, NB05.1995
Skills
- Strong Communication and Customer Service
- Time Management
- Information and Database Management
- Administrative Support
- Business Development
Languages
English
Native or Bilingual
Timeline
Realtor
Re/Max Hartford Realty
05.2023 - Current
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
09.2020 - 06.2021
VP Operations and Co-Owner
Palmer Atlantic Insurance And Risk Services
06.2011 - 01.2017
Licensed Realtor
New Brunswick Real Estate Association (NBREA)
Licensed Insurance Broker
Canadian Accredited Insurance Brokers (CAIB)
Bachelor of Arts - Anthropology (Linguistics)
University of New Brunswick
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