Shelley Campbell
Summerside,PE
Summary
Personable and dedicated with natural ability to build rapport and support patients in clinical setting. Possesses foundational knowledge of audiology principles and practices, along with proficiency in handling audiometric equipment and patient data management. Committed to enhancing patient care and contributing to efficiency of audiology team. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Audiology Assistant
Connect Hearing
06.2009 - 01.2025
- Enhanced patient experience by providing support during hearing aid fittings and adjustments.
- Coordinated with insurance companies to verify coverage details for audiology services, expediting claims processing and minimizing out-of-pocket expenses for patients.
- Promoted a welcoming clinic environment by greeting patients warmly upon arrival and addressing any concerns or questions they may have had about their appointment or treatment plan.
- Improved patient care by assisting audiologists in performing diagnostic tests and evaluations.
- Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
- Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
- Facilitated communication between audiologists, physicians, speech-language pathologists, and other healthcare professionals involved in a patient''s care team.
- Contributed to the overall success of the audiology clinic by consistently demonstrating a commitment to quality patient care, teamwork, and ongoing professional growth.
- Used medical computer-based patient record system to input daily statistics and place orders.
Pharmacy Technician
Duncan Enterprises
01.2005 - 03.2012
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Counted, measured, and compounded medications following standard procedures.
Bank Teller
Canadian Imperial Bank Of Commerce
10.2007 - 05.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed applications for new accounts.
Education
Medical Secretary - Medical Technology
MRSB Charterd Accounts/career Skills
Summerside, PE06.2005
Skills
- Hearing conservation
- Patient counseling
- Bone conduction testing
- Hearing aid accessories
- Diagnostic evaluations
- Hearing aid counseling
- Business administration
- Problem-solving aptitude
- Written communication
- Time management abilities
Languages
English
Full Professional
Timeline
Audiology Assistant
Connect Hearing
06.2009 - 01.2025
Bank Teller
Canadian Imperial Bank Of Commerce
10.2007 - 05.2009
Pharmacy Technician
Duncan Enterprises
01.2005 - 03.2012
Medical Secretary - Medical Technology
MRSB Charterd Accounts/career Skills
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