Hi, I’m
Shelley Bowie
Mississauga,Ontario
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
Re/max Realty Services
Receptionist Administrator
11.2020 - Current
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Springhill Suites By Marriott
Food and Beverage Supervisor
01.2014 - 09.2019
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol..
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
Education
Humber CollegeToronto, ON
Associate of Arts from Hotel And Resort Management
04.1994
Skills
- Filing
- Active Listening
- Professional Telephone Demeanor
- Typing Proficiency
- Clerical Support
- Customer Relations
- Critical Thinking
Timeline
Receptionist Administrator
Re/max Realty Services
11.2020 - Current
Food and Beverage Supervisor
Springhill Suites By Marriott
01.2014 - 09.2019
Humber College
Associate of Arts from Hotel And Resort Management
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