SHELLEY BIRCHARD, MSW
Parksville,BC
Summary
Insightful and Passionate Individual with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical strategic approach to business planning and collaborative day-to-day problem-solving.
Overview
29
29
years of professional experience
Work History
Child Protection Social Worker
Government Of BC - MCFD
01.2000 - 01.2002
- Ministry for Children and Family Development, Managed integrated child and family service files
- Completed child protection investigations and participated in court proceedings
- Investigated home conditions to protect children from harmful environmental areas.
- Collaborated with schools, law enforcement and other community resources to gather information.
- Collected information through observation and interviews with children, parents, relatives and neighbors.
- Attended hearings and depositions in family court.
- Investigated alleged abuse, neglect and abandonment of children to determine abusive or unsafe conditions.
- Facilitated supportive services and counseling for family members to address special concerns.
- Evaluated mental and physical status in minors to determine options for well being.
- Assisted families in navigating government agencies and accessing entitlement benefits.
- Wrote descriptive and accurate impending and present danger assessments and family functioning assessments.
- Reviewed existing case records for available information to formulate plans of treatment and develop short- and long-term goals.
Dependency and Residential Youth Counselor
Intensive Youth Substance, ARC Programs LTD
01.1997 - 01.2002
- Worked co-operatively with two different contracted agencies and answered directly to MCFD social workers to provide integrated case management and therapeutic interventions to disenfranchised youth that included addictions, mental health and probation
- Completed Performance Outcome Evaluations and ensured service delivery systems met Commission on Accreditation of Rehabilitation Facilities accreditation standards
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Monitored and documented client progress toward meeting goals and objectives.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Developed and maintained relationships with community resources to provide additional support services.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
Regional Clinic Manager
Forensic Psychiatric Vancouver Island
01.2016 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managing two operational budgets of $4,000,000, expertly navigating contract negotiations, enhanced comprehensive awareness of clinical, operations and financial processes;
- Developed cohesive, synergistic workflow processes that ensure seamless client care pathways
- Improved staff morale with the current merger of two clinic sites to become one service delivery model.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with Health Care Act regulations and other relevant criminal laws and Review Board legislation and regulations to maintain compliance.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed policies and procedures for effective clinic operations.
- Communicated with patients, ensuring that medical information was kept private.
Manager
Forensic Psychiatric Nanaimo Regional, Provincial Health Services Authority
01.2014 - 01.2016
- BC Mental Health & Substance Use Services, Proficiently executes action that aligns with organizational vision and operationalized strategic directives
- Initiate change management interventions post significant organizational restructuring to ensure staff engagement and employee retention
- Foster a healthy working environment of respect, learning, encouragement and support
- Implemented operational efficiencies to improve workflow processes such as introducing technology to improve access to resources
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Manager Addiction and Mental Health Branch
Government Of Alberta
01.2011 - 01.2014
- Leveraged data and analytics with the Institute of Health Economics to make informed decisions and drive business improvements based on social determinants of health.
- Co-Chair the Alberta FASD 10-Year Strategic Plan Cross Ministry Committee and provide excellent leadership and effective communication to cross-ministry senior leadership, decision-makers and key community stakeholders to direct and support the development of the Learning Organization as the foundation of this initiative
- Established goals and procedures for solicitation, funds management and disbursement.
- Delivered monthly reviews to finance leadership to explain performance.
- Gathered, summarized and analyzed significant amounts of transactional data to make reasonable conclusions and facilitate key accounting and business decisions.
- Reviewed monthly inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
Care Manager - Suburban Mental Health Clinics
Alberta Health Services
01.2009 - 01.2011
- Managed 20 staff, integrated addictions staff into the mental health clinic teams, enhanced team dynamics and addressed job performance issues while navigating a multi-union environment and effectively used change management strategies to successfully transition leadership
- Developed collaborative community partnerships to enhance integrated case management plans for the improvement of client services
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated clients progress and adjusted service plans to address areas of concern.
Team Lead - Mental Health Therapist
Northern Lights Health Region
01.2004 - 01.2009
- Provided integrated case management in demanding environments
- Seconded to the Primary Care Network to provide mental health and addiction interventions and became an integral member of the multi-disciplinary team
- Developed a Program Orientation Manual of Operations for School-based mental health Student Health Partnership
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Family Resource Consultant
Resource Ability
01.1997 - 01.2000
- Contracted to offer individual therapy to youth and families
- Implemented integrated safety plans for high-risk youth, conflict resolution
- Facilitated family meetings to ensure communication and collaboration between family members.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Developed and implemented strategies to reduce and prevent family conflict.
- Documented data and completed accurate updates to case records.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Education and Recreation Program Developer/Supervisor
Awasis Agency or
01.1995 - 01.1996
- Worked in a northern Aboriginal community alongside Aboriginal Social Workers on assessments and service delivery plans to meet the needs of the Aboriginal community
- Supervised staff to carry out education and recreation programs in a culturally safe way
- Created summer programming for the community and developed a community drop-in centre
- Developed positive and productive relationships with kids, parents and staff.
- Engaged participants in recreational activities and team-building exercises.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Supervised groups of up to 100 children under age of 18 years old from arrival through departure at end of day.
Education
M.S.W - Therapeutic Interventions And Policy
Wilfrid Laurier University
Waterloo, ONB.A. -
School of Child And Youth Care, University of Victoria
Skills
- Financial Records Analysis
- Community Resource Coordination
- Corporate Communications
- Strategy Management
- Communications Strategies
- Strategic Planning
- Managing Operations and Efficiency
- Client Care Specialist
- Accounts Payable and Accounts Receivable
- Patient Flow
- Operational Requirements
- Program Management
- Motivational Leadership
- Routine Inspections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Regional Clinic Manager
Forensic Psychiatric Vancouver Island
01.2016 - Current
Manager
Forensic Psychiatric Nanaimo Regional, Provincial Health Services Authority
01.2014 - 01.2016
Manager Addiction and Mental Health Branch
Government Of Alberta
01.2011 - 01.2014
Care Manager - Suburban Mental Health Clinics
Alberta Health Services
01.2009 - 01.2011
Team Lead - Mental Health Therapist
Northern Lights Health Region
01.2004 - 01.2009
Child Protection Social Worker
Government Of BC - MCFD
01.2000 - 01.2002
Dependency and Residential Youth Counselor
Intensive Youth Substance, ARC Programs LTD
01.1997 - 01.2002
Family Resource Consultant
Resource Ability
01.1997 - 01.2000
Education and Recreation Program Developer/Supervisor
Awasis Agency or
01.1995 - 01.1996
M.S.W - Therapeutic Interventions And Policy
Wilfrid Laurier University
B.A. -
School of Child And Youth Care, University of Victoria
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