Summary
Overview
Work History
Education
Skills
Languages
Certification
CERTIFICATION
Timeline
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Shelley Onespot Merchant

TSUUT'INA Calgary,AB

Summary

Proven security and maintenance professional with a strong background at Grey Eagle Casino, adept in emergency response and superior customer service. Skilled in utilizing security equipment and crisis management to enhance safety and efficiency. Demonstrated ability to improve productivity by over 30% through effective team collaboration and problem-solving. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Security Officer

Grey Eagle Casino
Calgary, AB
11.2016 - Current
  • Greeted guests professionally. Courteously cultivating welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns. About 6 times a day or more in rotation.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.

Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Was ready and on hand for chip runs,

ATM and NRT fills.

  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Baker

Tim Hortons
Calgary, AB
09.2014 - 05.2016
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Operated and maintained cleanliness of bakery machinery
  • Maintained safe work environment strictly adhering to sanitation guidelines. Addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock
  • Increased production efficiency through effective time management. Multitasking during busy periods.
  • Assisted with inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Maintained accurate inventory regarding baking supplies and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Replenished bakery items in display cases.

Overnight Maintenance Associate

Westbrook Walmart
Calgary, AB
12.2012 - 02.2013
  • Reduced downtime quickly identifying, repairing minor issues regarding equipment and fixtures.
  • Maintained high cleanliness standards throughout the store, adhering to company guidelines for sanitation practices.
  • Increased productivity consistently completing assigned tasks within designated timeframes while maintaining quality standards.
  • Improved store cleanliness being performing thorough overnight maintenance tasks.
  • Demonstrated adaptability swiftly adjusting to changing priorities or unexpected situations that arose during overnight shifts.
  • Promoted a safe working environment for all employees, following proper procedures for handling chemicals and hazardous materials.

Order Picker/Break Pack

Walmart
Calgary, Alberta
09.2011 - 03.2012
  • Prepared orders, processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members ensuring timely completion with orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Moved boxes, organized aisles opening up floor space. Enabling forklift operators to move freely through warehouse.
  • Reduced order processing time with the use of RF scanning equipment inventory management software.
  • Improved order accuracy. Meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Maintained clean, safe work environment by complying with established safety procedures and guidelines.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.

Education

High School -

Bishop Grandin High School
Calgary, AB
1979

Skills

  • Report Writing
  • Conflict de-escalation
  • Security procedures knowledge
  • CPR Certified
  • First Aid Training

Languages

English
Native or Bilingual

Certification

Control Tactics & Survival Skills

Level 1 Control Tactics and Survival Skills - CTSS-Ketto Ryu Combat-Ju Jutsu Issued May 2022

De-escalation Training & Self-reliance Training Course

McPhee Security Consulting Inc.

Issued Dec 2021

Deal US In Phase I

AGLC

Expires Set 6th, 2027

PROserve

AGLC

Expire October 23rd, 2027

PROtect

AGLC

Expires Sept 6th/2027

ABST

Columbia College Calgary

Issued May 2016

AML - AGLC

Expires April 24th, 2025

Deal Us In Phase II - AGLC

Expires Sept 6th, 2027

CERTIFICATION

Certifications

Timeline

Security Officer

Grey Eagle Casino
11.2016 - Current

Baker

Tim Hortons
09.2014 - 05.2016

Overnight Maintenance Associate

Westbrook Walmart
12.2012 - 02.2013

Order Picker/Break Pack

Walmart
09.2011 - 03.2012

High School -

Bishop Grandin High School
Shelley Onespot Merchant