Shelley Baxter

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

• Serves as Office Administrator to the management team, handles a busy phone system, functions as primary liaison to customers and ensures a consistently positive customer experience
• Liaison and support for over600 customers taking orders, making recommendations and resolving concerns
• Provides administrative, marketing and sales support for3 reps including customer & supplier correspondence
• Establishes work priorities, delegates work and ensures deadlines and procedures are followed and met
• Makes cold calls to businesses and builds client relationships and encourages sales and partnerships
• Analyzes incoming and outgoing information and prepares and coordinates the preparation of summaries
• Maintains proficient use of QuickBooks, AdvancePro, Epicore, Excel, Word and PowerPoint
• Prepares sales, financial and inventory reports and reports to Management on key information and details
• Organized overseas purchases maintaining contact with suppliers and preparing & organizing customs paperwork
• Prepares & organizes delivery documentation and transport details for local and international deliveries
• Prepared and organized the moving and collaboration of company sales and relocation on3 occasions
• Reconciles Canadian and U.S. bank accounts, credit accounts, invoicing, accounts payable and receivables
• Ensured collection of overdue accounts via phone, email and personal correspondence
• Monitors inventory levels and stock, utilizes computerized inventory record keeping and re-ordering systems
• Verifies orders, shipments and tracks products to facilitate smooth workflow, delivery and satisfied customers
• Establishes delivery logistics, monitors progress and contacts clients and suppliers to resolve problems
• Follows up on customer complaints, evaluates each situation & develops plans to resolve issues for the client
• Troubleshoots product availability and scheduling difficulties with customers to ensure product availability