Shelle Harmer
WINDSOR
Summary
Dynamic Front Desk Concierge at Seasons Royal Oak Village with exceptional communication skills and completing multiple tasks simultaneously. Proven ability to enhance resident experiences through effective problem-solving and personalized service. Recognized for training new team members and also works well independently or part of a team.
Overview
10
10
years of professional experience
Work History
Front Desk Concierge
Seasons Royal Oak Village
08.2017 - Current
- Performed administrative tasks including updating lists, menus, preparing activity flyers and coordinating maintenance requests.
- Processed payments accurately, balancing cash drawer at the end of each shift.
- Maintained clean and organized front desk area.
- Greeted visitors and vendors upon arrival, signed them into the building and answered questions they may have.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Answered customer telephone calls promptly and appropriately handled needs.
Front Desk Agent
Comfort Inn & Suites
03.2015 - 04.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Streamlined check-in and check-out processes for increased efficiency.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
Education
Business - Business Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON06-1980
High School Diploma -
Cameron Heights Collegiate Institute
Kitchener, ON06-1978
Skills
- Team player attitude
- Exceptional communication
- Strong multitasking
- Customer service
- Cash handling experience
- Training and mentoring
- Microsoft office
- Oral and written communications
- Administrative skills
Languages
English
Comfort Inn & Suites - Employee of the Year - 2015
Recognized for exceptional service for the year.
Timeline
Front Desk Concierge
Seasons Royal Oak Village
08.2017 - Current
Front Desk Agent
Comfort Inn & Suites
03.2015 - 04.2017
Business - Business Administration
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Cameron Heights Collegiate Institute
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