SHELLCEY PEARSON

• Plan, coordinate, and execute conferences, seminars, and special events, including vendor management, material production, and full-cycle logistics—consistently delivering within budget.
• Develop and manage programs and initiatives, ensuring smooth operations, clear communication, and alignment with organizational goals.
• Coordinate domestic and international travel, accommodations, and itineraries for staff and visiting guests; manage logistics for out-of-state events and department functions.
• Draft, edit, and proofread professional documents including presentations, reports, invoices, and correspondence, with a strong focus on accuracy and clarity.
• Manage complex calendars with minimal oversight, resolve scheduling conflicts, and prioritize competing demands effectively.
• Oversee financial operations including purchasing, expense tracking, budget monitoring, and reimbursements; proactively identify and resolve discrepancies to maintain accuracy and ensure compliance.
• Department of Otolaryngology Head & Neck Surgery

• Resolve problems proactively by identifying effective and timely solutions.
• Deliver exceptional customer service to patients, families, and staff in high-volume, fast-paced, and high-stress environments.
• Work both independently and collaboratively as part of a multidisciplinary patient care team.
• Follow established protocols, standard operating procedures, and clinical guidelines with accuracy.
• Manage complex scheduling for multiple providers using Epic; coordinate appointments across departments to ensure continuity of care.
• Handle administrative tasks including faxing documents, requesting medical records, and uploading information into electronic health records (EHR).
• Maintain accurate data entry and ensure integrity of patient information.
• Respond promptly to patient, family, and referring provider inquiries, providing clear and accurate information regarding services.
• Support physicians with procedure preparation, examinations, and specimen handling in accordance with protocol.
• Monitor and communicate patient concerns, symptoms, and changes to licensed clinical staff in a timely manner.
• Perform patient intake tasks including vital signs, rooming, and documentation within Epic.
• Conduct EKGs and assist with specialized procedures such as biopsies and diagnostic testing.
• Maintain clean, organized, and fully stocked clinical and administrative workspaces.
• Provide support across specialty areas including Head & Neck Oncology, Endocrine Oncology, Cutaneous Oncology, and Palliative Medicine.

Operations Assistant | 08/2017 – 02/2020

• Managed office and medical supply inventory, monitoring stock levels and placing orders to ensure uninterrupted operations.
• Obtained client medical history, including medications, symptoms, and allergies, maintaining accurate records.
• Prepared invoices, reports, memos, letters, and other documents using word processing, spreadsheet, database, and presentation software.
• Maintained patient and corporate records—both paper and electronic—and responded to routine correspondence.
• Supported client and patient relations, addressing inquiries including Kaiser specialty programs.
• Collaborated with field clinicians and agency management to ensure smooth daily operations.
• Produced and distributed internal communications, including team newsletters and email updates.

Orders Specialist | 01/2017 – 08/2017

• Managed patient orders including projected visits, DME, and pharmacy requests, ensuring timely processing and compliance with Medicare guidelines.
• Prioritized, faxed, and followed up on orders, maintaining electronic tracking and timely completion.
• Coordinated communications with physician offices and Coumadin clinic for discharged patients on anticoagulant therapy.
• Maintained accurate data entry in tracking logs for all orders and communications.

Receptionist | 07/2016 – 01/2017

• Answered and routed calls to appropriate staff, greeted visitors, and provided professional, knowledgeable assistance.
• Managed incoming packages and set up conference rooms for meetings.
• Supported front desk operations to ensure a welcoming and organized environment for patients and staff.

• Completed Epic system and front/back office training to support efficient patient care and administrative operations.
• Schedule, reschedule, and manage patient appointments; check patients in and out, collect copays, and make reminder calls.
• Verify insurance coverage and ensure accurate patient billing information.
• Obtain and document client medical history, including medications, symptoms, and allergies.
• Maintain detailed patient records, including test results, by accurately entering data into electronic health records.
• Administer vaccines (e.g., flu) and PPD skin tests per protocol.
• Direct patients to exam rooms, respond to questions, and prepare them for physician examinations.
• Coordinate prescription refills and communications with pharmacies via phone and fax.
• Collect and document vital signs such as blood pressure and weight, and assist with routine diagnostic testing and specimen processing.
• Sanitize, restock, and organize exam rooms and medical equipment to maintain a safe and efficient clinical environment.

• Manage and process orders including projected visits, DME, pharmacy requests, and other patient needs, ensuring accuracy and completeness.
• Prioritize and track orders, send for physician signature, follow up as needed, and re-fax to guarantee timely completion.
• Maintain up-to-date electronic tracking of all orders in process, ensuring compliance with Medicare and organizational guidelines.
• Fax or mail communication notes to physician offices and other relevant parties.
• Coordinate with Coumadin clinic to follow up on patients discharged on anticoagulant therapy.
• Perform timely and accurate data entry into tracking logs to ensure all orders and communications are documented.

• Answer and route calls to the appropriate person.
• Accept and sign for packages.
• Greet visitors and determine whether they should be given access to specific individuals.
• Set up conference rooms for meetings.
• Met incoming guests with a professional approach and provided friendly, knowledgeable assistance.

• Built strong professional relationships with upper management, clients, and field technicians to ensure smooth operations and effective communication.
• Managed payroll using Excel spreadsheets, prepared invoices, and performed accurate data entry.
• Oversaw office employees, maintained employee files, and cross-trained staff to support operational efficiency.
• Coordinated dispatching for field technicians using remote access to customer accounts, ensuring timely follow-up on past-due accounts and equipment collection.
• Multi-tasked and prioritized competing deadlines to maintain workflow and meet operational goals.
• Supported company objectives in partnership with Comcast Cable by ensuring proper follow-up with customers and collection of equipment as needed.

• Collaborated with managers and advertising directors to plan and optimize promotional campaigns.
• Updated pricing, signage, and product displays to enhance customer education and sales.
• Generated markdown reports, managed inventory replenishment, and analyzed buying trends to support store operations.

• Provided hands-on assistance to customers, assessed needs, and maintained up-to-date knowledge of product offerings and consumer preferences.
• Addressed customer concerns promptly and professionally, ensuring positive resolution and satisfaction.
• Managed register operations, including opening and closing tills accurately.
• Promoted security awareness and customer tracking procedures to minimize store losses.