Shellby Pittman
Winnipeg
Summary
Experienced with managing client communications to improve satisfaction and retention. Utilizes strong interpersonal skills to address client concerns effectively. Track record of building lasting client relationships through exceptional service and timely follow-up.
Overview
7
7
years of professional experience
Work History
Client Communications Specialist
NF Services
02.2018 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Effectively managed competing priorities while maintaining exceptional attention to detail in all client interactions.
- Mentored junior team members by sharing knowledge about best practices when it comes down customer relations management.
- Created impactful presentations that effectively communicated complex information to clients.
- Crafted engaging content across various media platforms tailored specifically towards each individual Client''s target audience.
- Created customer support strategies to increase customer retention.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Assisted customers with opening accounts and signing up for new services.
Education
High School Diploma -
Dryden High School
Dryden, ON06-2019
Skills
- Team player mentality
- Goal setting and achievement
- Client needs assessment
- Performance tracking
- Marketing
- Strong interpersonal skills
- Customer relations
- Customer service
- Multitasking Abilities
- Computer skills
- Written communication
Languages
English
Native or Bilingual
Timeline
Client Communications Specialist
NF Services
02.2018 - Current
High School Diploma -
Dryden High School
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