Summary
Overview
Work History
Education
Skills
Timeline
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Shelin Hussein

Milton

Summary

A versatile professional with a strong background in research, customer service, and leadership, I excel at analyzing complex information, conducting in-depth research, and transforming data into actionable insights. Highly organized and an effective communicator, I thrive in fast-paced environments that require multitasking and problem-solving. Passionate about continuous learning and professional growth, I have experience in legal research, client relations, and team leadership. I am seeking opportunities to apply my analytical, organizational, and customer-focused expertise across various industries.

Overview

6
6
years of professional experience

Work History

Management Trainee

Hertz Car Rental
11.2022 - 07.2023
  • Developed and implemented strategic business plans to optimize operational efficiency and sales.
  • Conducted extensive market research and data analysis to support business decision-making.
  • Managed customer relations and administrative tasks, ensuring high client satisfaction levels.
  • Trained and supervised new hires, guiding company policies and best practices.
  • Identified process inefficiencies and proposed solutions to improve operational workflows.

Service Advisor

Hyundai
08.2022 - 11.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service managers.
  • Provided expert consultations on vehicle diagnostics, repair options, and maintenance services.
  • Scheduled and coordinated service appointments, optimizing workflow and efficiency.
  • Ensured seamless customer service operations, contributing to client retention and satisfaction.
  • Communicated with technicians to relay customer concerns and provide accurate service updates.
  • Prepared detailed service estimates and explained cost breakdowns to customers.

Customer Service Representative

Enterprise Rent-A-Car
05.2018 - 08.2022
  • Processed rental transactions, returns, and check-ins efficiently, ensuring smooth operations.
  • Managed billing inquiries, accounts receivable, and financial reconciliation tasks.
  • Delivered clear explanations of rental policies and agreements to ensure customer understanding.
  • Resolved customer concerns in a timely and professional manner, enhancing brand reputation.
  • Assisted with fleet management and ensured vehicle availability for customer reservations.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sales Assistant

Empire Moulding
01.2017 - 01.2018
  • Managed invoice tracking and maintained accurate financial records for project assessments.
  • Conducted project evaluations and provided cost estimates to prospective clients.
  • Supported sales and inventory management processes, enhancing operational effectiveness.
  • Assisted customers in selecting materials and products based on project requirements.
  • Developed promotional strategies to boost product sales and improve customer engagement.

Education

Bachelor of Arts - Political Science And Business

University of Guelph
Guelph, None
12-2024

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
06-2022

Skills

  • Exceptional verbal and written communication skills, ensuring clarity and professionalism
  • Strong leadership and interpersonal capabilities, fostering collaboration in diverse team environments
  • Extensive research and analytical proficiency, adept at problem-solving and data evaluation
  • Highly organized with the ability to manage multiple priorities and meet strict deadlines efficiently
  • Excellent client service expertise, resolving complex inquiries with professionalism and diplomacy
  • Proficiency in Microsoft Office Suite, data management systems, and business software applications
  • Adaptability in fast-paced environments, excelling under pressure with strong problem-solving abilities
  • Experience in project coordination, administrative support, and customer relations
  • Ability to synthesize complex information into clear and concise reports for business or legal use
  • Skilled in conflict resolution, negotiation, and team leadership

Timeline

Management Trainee

Hertz Car Rental
11.2022 - 07.2023

Service Advisor

Hyundai
08.2022 - 11.2022

Customer Service Representative

Enterprise Rent-A-Car
05.2018 - 08.2022

Sales Assistant

Empire Moulding
01.2017 - 01.2018

Bachelor of Arts - Political Science And Business

University of Guelph

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning

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Shelin Hussein