Sheldon R. Crouse BA; Bus. Admin.
Lower Sackville,Nova Scotia
Summary
Accomplished professional with extensive experience in service delivery and client relationship management, currently serving with EHS as Ambulance Dispatcher and 911 Emergency calls and MFR Fire dispatch. Proven track record of enhancing customer engagement through strategic sales initiatives and effective project management, resulting in significant improvements in client satisfaction and operational efficiency. Expertise in quality monitoring and new client onboarding, along with a strong ability to mentor teams, ensures alignment with company sales targets and objectives. Committed to driving excellence and fostering collaborative environments that support organizational growth.
Overview
2027
2027
years of professional experience
Work History
DISPATCHER
911 Emergency Health Services EHS
Dartmouth, NS
09.2025 - Current
- Coordinated emergency response operations, ensuring timely dispatch of resources to critical incidents.
- Monitored communication systems for incoming calls and alerts, prioritizing urgent requests effectively.
- Maintained accurate logs of dispatch activities, enhancing accountability and transparency in workflows.
- Collaborated with Medical First Responders (MFR) to gather essential information for efficient resource allocation during emergencies to better serve the public.
SERVICE DELIVERY MANAGER
GardaWorld Aviation
Halifax, Nova Scotia
- Oversee daily operation and manager of the Pre-Board Screening operation and Transborder operations with entry to USA
- Current holder of Government of Canada Red RAIC with clear criminal background check
- Working closely with TC (Transport Canada) and CATSA (Canadian Air Transport Security Authority)
Owner/ Operator
Pizzatown Franchise
Lower Sackville, NS
- Owner and overseer of the day to day operations of a very busy pizza restaurant and bar
- Accounting, HR, Inventory management, Sales and Customer relations, product procurement
- Human Resource management; Staff. 12-16 people. Payroll, CRA and accounting duties
Sales Manager
Ceregres Inc.
- This position was a work-from-home (25%) and on-the-road (75%) position with a weekly appointment schedule and travel to visit and manage major and minor accounts within Atlantic Canada.
- Met with Architects to design projects for residential and commercial projects
Sales Manager
Ceratec Inc.
Dartmouth, Nova Scotia
- Sales Manager, whether in the office and on the road or travel by plane, my primary duty was to meet with business owners and decision makers from large companies and architectural firms to have their future construction projects spec our vast product offering as often as possible
- Sales and meeting targets using monthly metrics.
- Conducted weekly Sales Meetings with staff and attended bi-monthly company meetings
- Other in-office duties included: Operations Management (50%), warehouse and inventory management, Sales Management of staff (primary duty), full management of six sales staff (four outside, two showroom), and major client sales coordinator with liaison to head office (Montreal).
Call Centre Development Manager
Bell Aliant
- Manage, recruit, and mentor call center staff. Monitor sales calls.
- Company Trainer
- Human Resource Generalist
Education
Bachelor Degree -
Dalhousie University
Halifax, NSDiploma - Business Administration
College
Halifax, NSAcademic Grade 12 -
Middleton Regional High School
Middleton, NSSkills
- 911 Ambulance Dispatcher (EHS and MFR)
- Business Owner Operator
- Call Center Manager/ Trainer
- Regional Sales and Operations Manager
- Human resource Generalist
- Customer engagement
- Operations support
- Client relationship management
References
Available upon request.
Timeline
DISPATCHER
911 Emergency Health Services EHS
09.2025 - Current
Sales Manager
Ceregres Inc.
Sales Manager
Ceratec Inc.
Diploma - Business Administration
College
Academic Grade 12 -
Middleton Regional High School
SERVICE DELIVERY MANAGER
GardaWorld Aviation
Owner/ Operator
Pizzatown Franchise
Call Centre Development Manager
Bell Aliant
Bachelor Degree -
Dalhousie University