sheldon denzil Rebello
Vancouver,BC
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
Work history
Customer service representative
Concentrix
Mumbai, India
09.2024 - 01.2025
- Offered technical support, leading to enhanced user experience.
- Assisted customers in making informed decisions by providing detailed product information.
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Enhanced communication channels through regular updates on company policies and promotions.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Followed scripts when answering common customer questions.
- Handled in-person, email and mailed correspondence.
- Advised customers on availability, pricing and location of products.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Listened actively to offer accurate information and best solution to their needs.
- Maintained excellent client satisfaction by providing in-depth support.
Shammi Bros
Karan Arora
Mumbai , India
01.2023 - 08.2024
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Pet Tiffin Services
Nomaan Qureshi
Mumbai, India
08.2021 - 10.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Master of Business Administration - General
University Canada West
Vancouver 01.2025 -
Bachelor of Management Studies - Marketing
Sathaye College
India 06.2021 - 03.2024
Commerce - General
M.M.K College of Economics
India 06.2019 - 03.2021
SSC - General
St.Anthony High School
INDIA 06.2009 - 03.2019
Skills
- Resilience to stressful situations
- Delivery timeframe estimation
- Customer education and onboarding
- Proactive follow-up behaviour
- Patient attitude
- Telephone manners
- Cash handling
- Invoice processing
- Problem-solving
- Team Leadership
- Product knowledge
- Public speaking
- Stock management
- Sales expertise
- Salesforce
- Order processing
- Inventory control
- Dispute management
- Logistical planning
- Customer needs analysis
- Customer complaint management
- Call centre experience
- Customer service expert
- Cash and card processing
- Credit card processing
Languages
English
Fluent
Hindi
Fluent
Marathi
Intermediate
Availibility
- Monday - Anytime
- Tuesday - 6:00am-4:00pm // 7:30pm - 12:00am
- Wednesday - Anytime
- Thursday - Anytime
- Friday - 10:00am-12:00am
- Saturday - Anytime
- Sunday - 12:30pm-12:00am
References
References available upon request.
Timeline
Master of Business Administration - General
University Canada West
01.2025 -
Customer service representative
Concentrix
09.2024 - 01.2025
Shammi Bros
Karan Arora
01.2023 - 08.2024
Pet Tiffin Services
Nomaan Qureshi
08.2021 - 10.2022
Bachelor of Management Studies - Marketing
Sathaye College
06.2021 - 03.2024
Commerce - General
M.M.K College of Economics
06.2019 - 03.2021
SSC - General
St.Anthony High School
06.2009 - 03.2019
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