Sheldon Abraham
Saskatoon,SK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Train Conductor
CN Railway
03.2024 - 10.2024
- Demonstrated expert knowledge of railroad regulations, ensuring compliance throughout all aspects of train operations.
- Improved on-time performance with effective communication between train crew members and dispatchers.
- Contributed to positive work environment by fostering teamwork and collaboration among crew members.
- Participated in ongoing training programs to stay current with industry best practices and regulatory changes.
- Managed daily train operations, adhering to strict schedules and regulatory requirements.
- Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Service Technician- Gas Bar
Shell-Gas Bar
12.2023 - 03.2024
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Adhered to safety protocols and policies to reduce workplace hazards.
Retail Shift Leader
Canna Cabana
08.2023 - 12.2023
- Organized and understood goals, sales and requirements of site floor.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Provided information on proper seasonal and era-based fashion trends to floor and team members.
- Managed inventory control and ordering processes to maintain adequate stock levels and minimize losses.
- Assisted customers in locating products, offering suggestions based on their needs, leading to increased sales revenue.
- Improved employee morale by fostering teamwork, open communication channels, and recognizing outstanding individual contributions in the workplace.
Grocery Manager
Walmart
03.2023 - 08.2023
- Oversee day-to-day operations of the grocery department, ensuring a well-maintained and organized store
- Manage a team of 6 staff members, providing training, guidance, and performance feedback
- Implement effective inventory management strategies, reducing stockouts and minimizing overstock situations
- Develop and execute marketing strategies to promote featured products and drive customer engagement
Fraud Hotline Specialist
JP Morgan & Chase
02.2018 - 01.2023
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills
Service Technicians and Mechanics
NMW Performance Racing
06.2013 - 01.2023
- Conducted routine maintenance and inspections on gas pumps, dispensers, and other equipment to ensure proper functioning and safety compliance
- Monitor fuel pumps to ensure they are operational and assist customers with fueling as needed
- Manage cash register operations, including processing transactions accurately and efficiently.
- Supervised daily store operations, ensuring a seamless workflow and adherence to safety protocols
- Uphold store conditions to established standards, ensuring a clean and organized environment for customers and staff
- Long-Term Commitment: Demonstrated commitment and loyalty by contributing to NMW PERFORMANCE RACING for almost a decade
IT Sales Consultant
Zarantech
06.2017 - 01.2018
- Meet all sales objectives
- Handle all daily operations of the sale, such as providing the customer with thorough information about the course (E-Learning services) and giving them a variety of course options to pick from that are appropriate for their professional development
- Trained and mentored 2 new sales workers, resulting in a 15% increase in sales volume and improved overall team performance
Senior Customer Service Associate
Admiral Car Insurance
05.2014 - 05.2017
- In this position, which offers a wide range of tasks, advise customers about their vehicle insurance policies, address issues, and implement modifications for both current policyholders and potential new clients while ensuring that any issues are dealt with effectively and promptly
Education
High School Diploma - Commerce
Delhi Academic Council For Higher Education
Bangalore, India01.2012
High School Diploma -
Colonel Hill High School
Bangalore, India06.2010
Skills
- Safety Procedures Adherence
- Scheduling and Coordination
- Regulatory Compliance
- Client Relationship Management
- Service call response
- Following safety practices
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Active Listening
- Interpersonal Communication
Additionalinformation
Successfully represented the team in Drag Races in both 2019 and 2020, showcasing skills and contributing to team success., Fostered collaborations with different teams, expanding exposure within the automotive and racing community., Exhibited technical excellence as a technician, working on both cars and bikes, contributing to the overall success of team., Training in Car Engine Control Unit (ECU), enhancing skills and staying current with advanced automotive technologies. (Certification yet to be completed.), Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties., Trained and mentored 2 new sales workers, resulting in a 15% increase in sales volume and improved overall team performance.
Availability
Under a full-time open work permit.
Timeline
Train Conductor
CN Railway
03.2024 - 10.2024
Service Technician- Gas Bar
Shell-Gas Bar
12.2023 - 03.2024
Retail Shift Leader
Canna Cabana
08.2023 - 12.2023
Grocery Manager
Walmart
03.2023 - 08.2023
Fraud Hotline Specialist
JP Morgan & Chase
02.2018 - 01.2023
IT Sales Consultant
Zarantech
06.2017 - 01.2018
Senior Customer Service Associate
Admiral Car Insurance
05.2014 - 05.2017
Service Technicians and Mechanics
NMW Performance Racing
06.2013 - 01.2023
High School Diploma - Commerce
Delhi Academic Council For Higher Education
High School Diploma -
Colonel Hill High School
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