Sheldon Zhong
Vancouver,BC
Summary
Experienced with client relationship management, negotiation, and comprehensive sales processes. Utilizes effective communication and market analysis to drive sales and customer retention. Track record of achieving sales targets and fostering team collaboration for optimal outcomes.
Overview
7
7
years of professional experience
Work History
Sales Associate
KwongFungFood
06.2018 - 06.2025
- Built relationships with customers to encourage repeat business.
- Answered customer questions about origin, sizing, ingredient, and function.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Consistently met quarterly sales quotas by diligently prospecting new business opportunities while maintaining strong relationships with current clients.
Education
Associate Certificate - Business Management Studies
British Columbia Institute of Technology
Burnaby, None04-2017
Diploma - International Business Management
British Columbia Institute of Technology
Burnaby, None07-2018
Skills
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Strong negotiation skills
- Supplier relationship management
- Sales presentations
- Product knowledge expertise
- Cold calling experience
Languages
English
Professional Working
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Timeline
Sales Associate
KwongFungFood
06.2018 - 06.2025
Associate Certificate - Business Management Studies
British Columbia Institute of Technology
Diploma - International Business Management
British Columbia Institute of Technology
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