Sheldon Neil
Vaughan,ON
Summary
Results-oriented Sales Consultant, with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of CRM (Customer Relationship Management), products, services and market conditions. High-energy team player ready to leverage abilities to improve sales numbers and company success.
Overview
14
14
years of professional experience
Work History
Actor/Talent
Orange Model Management
01.2017 - Current
- Take direction and utilize creative thinking to enhance appearance and portray or demonstrate products in most attractive way
- Meet with potential clients, agents, and designers to find and book jobs as well as gather all relevant information regarding length of contract, pay, required dates and times of work, and any special provisions
- Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues
- Kept in good physical shape to increase fitness and movability on set
- Offered suggestions to directors regarding roles, scenes and lines to improve output
Service Advisor
Yorkdale Fine Cars
01.2021 - 08.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor
Event Staff Member
LiveNation
07.2021 - 12.2021
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
- Greeted facility guests and directed smoothly individuals to scheduled party, desired game room or target activity.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Business Development Specialist
Mississauga Chrysler
03.2020 - 04.2021
- Manage all incoming client appointment inquiries quickly and accurately via telephone or email
- Electronically schedule service appointments for the General Managers & sales associates , delegating appointments evenly unless otherwise directed by management
- Follow up on no-show appointments ; resolve & rebook
- Resolve clients concerns and requests that have been received through the Dealer System
- Perform any other administrative tasks as directed by management
- Provided assistance to prospective clients to encourage high level of customer service.
- Boosted sales 15% with development of positive customer relationships
Server/Bartender
The KEG Steakhouse
02.2020 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Answered customers' questions, recommended items, and recorded order information
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Increased sales significantly by upselling higher-end products to customers
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
Sales Executive
Chaotic
01.2018 - 03.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Developed sales strategy based on research of consumer buying trends and market conditions
- Established and maintained positive relationships with vendors to determine product availability and quality
- Analyzed past sales data and team performance to develop realistic sales goals
- Set and achieved company defined sales goals
Sales Manager, Sales Representative
Ecolife Home Comfort
03.2016 - 01.2019
- Contacted new and existing customers; in-person or via telephone to outline benefits of products.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Resolved customer issues quickly to close deals and boost client satisfaction
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Customer Service Specialist
Ontario Consumers Home Services
02.2010 - 12.2015
- Developed strong working relationships with clients & customer service skills through direct & indirect interactions
- Developed great interpersonal skills with problem solving abilities
- Implemented effective sales & marketing techniques through direct marketing focusing on customers' needs
- Responsible for training sales teams; development & ability to consistently demonstrate the expertise or ability used for closing.
- Documented conversations with customers to track requests, problems and solutions.
Education
Some College (No Degree) - Real Estate
Humber College
Toronto, ONDiploma - Film Production/ Cinematography
Toronto Film School
Toronto, ON01.2017
Bachelor of Science - Computer Applications & Business Studies
Portmore University
Jamaica01.2005
Skills
- Profit and revenue-generating strategies
- Excellent communication skills
- Social media savvy
- Key account management
- Communication and engagement techniques
- Superb time management
- Sales process engineering
- Energetic
- Business Planning
- MS Office Proficiency
- Exceptional Interpersonal Skills
- Performer Introduction
Timeline
Event Staff Member
LiveNation
07.2021 - 12.2021
Service Advisor
Yorkdale Fine Cars
01.2021 - 08.2023
Business Development Specialist
Mississauga Chrysler
03.2020 - 04.2021
Server/Bartender
The KEG Steakhouse
02.2020 - 03.2020
Sales Executive
Chaotic
01.2018 - 03.2020
Actor/Talent
Orange Model Management
01.2017 - Current
Sales Manager, Sales Representative
Ecolife Home Comfort
03.2016 - 01.2019
Customer Service Specialist
Ontario Consumers Home Services
02.2010 - 12.2015
Some College (No Degree) - Real Estate
Humber College
Diploma - Film Production/ Cinematography
Toronto Film School
Bachelor of Science - Computer Applications & Business Studies
Portmore University
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