Sheldon Kissner
Hinton,AB
Summary
Dynamic Shift Manager at Starbucks with a proven track record in employee training and customer service excellence. Enhanced team performance through effective delegation and problem-solving skills. Recognized for improving barista skills and fostering a positive work environment, ensuring high-quality service and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
Starbucks
11.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Barista Trainer
Starbucks
09.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Line Cook
Folding Mountain Brewing
05.2023 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
Fatburger
09.2021 - 05.2023
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
Parts Technician First Year Apprentice
Northern Alberta Institute of Technology
Edmonton, None02-2024
High School Diploma -
Harry Collinge High School
Hinton, AB06-2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Relationship building
- Delegating work
- Quality assurance
- Inventory control
Languages
English
Native or Bilingual
Timeline
Shift Manager
Starbucks
11.2024 - Current
Barista Trainer
Starbucks
09.2023 - Current
Line Cook
Folding Mountain Brewing
05.2023 - 09.2023
Line Cook
Fatburger
09.2021 - 05.2023
Parts Technician First Year Apprentice
Northern Alberta Institute of Technology
High School Diploma -
Harry Collinge High School
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