Sheldon Krahn
Calgary,AB
Summary
Results-driven professional with over six years of experience in retail and food service management. Skilled in data analysis and implementing strategies that improve customer satisfaction and operational efficiency. Committed to fostering team development and driving revenue growth.
Overview
16
16
years of professional experience
Work History
Store Manager
Mattress Mattress
Calgary, AB
11.2018 - 10.2025
- Led team in achieving sales targets through effective staff training and development.
- Implemented inventory management systems to enhance product availability and reduce stock discrepancies.
- Streamlined customer service processes, resulting in improved satisfaction ratings and repeat business.
- Analyzed sales data to identify trends, adjusting marketing strategies to maximize revenue growth.
- Fostered a positive work environment by mentoring staff, enhancing overall team performance and morale.
- Ensured compliance with company policies and safety regulations, maintaining operational standards across all departments.
Sales Associate
Nordstrom
Calgary, AB
10.2014 - 10.2017
- Developed strong customer relationships to enhance loyalty and repeat business.
- Collaborated with team members to optimize inventory management and product placement.
- Provided personalized shopping experiences, addressing customer needs and preferences effectively.
- Trained new staff on sales techniques and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Food and Beverage Manager
Royal Conservatory of Music
Toronto, ON
07.2009 - 07.2013
- Developed and implemented operational procedures for food and beverage service efficiency.
- Managed vendor relationships to ensure quality product procurement and adherence to budgetary guidelines.
- Trained and supervised staff in service protocols, enhancing customer satisfaction through improved performance.
- Coordinated event catering logistics, ensuring timely delivery and setup of food and beverage services.
- Maintained highest standards for beverage quality and service.
Education
Theology
Briercrest Bible College
Caronport, SK04-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
English
Full Professional
Timeline
Store Manager
Mattress Mattress
11.2018 - 10.2025
Sales Associate
Nordstrom
10.2014 - 10.2017
Food and Beverage Manager
Royal Conservatory of Music
07.2009 - 07.2013
Theology
Briercrest Bible College