Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Grocery Department Manager
Walmart • Moose Jaw
03.2023 - Current
Led a team of 8 associates in grocery department, fostering positive and collaborative work environment
Successfully implemented inventory management strategies, reducing stock shrinkage by 26%.
Oversaw ordering and replenishment process, ensuring adequate stock levels and minimizing out-of-stock situations
Analyzed sales trends and customer preferences to adjust product offerings and improve overall department performance
Ensured compliance with health and safety regulations, conducting regular department audits and maintaining clean, organized workspace.
Retail Shift Leader
Canna Cabana • Moose Jaw
03.2023 - Current
Effectively scheduled and assigned tasks to team members, optimizing workflow and ensuring efficient store operations during shifts
Provided exceptional customer service, addressing inquiries, resolving issues, and maintaining a positive shopping experience for patrons
Proactively assisted customers in product selection, offering expert knowledge of cannabis products and their uses
Led by example in promoting a culture of teamwork, open communication, and continuous improvement among staff
Led by example in promoting a culture of teamwork, open communication, and continuous improvement among staff.
Fraud Analyst
Jp Morgan Chase
06.2018 - 08.2023
Perform resiliency and extreme adaptability in a fastest environment
Take ownership of each customer interaction while treating customers with respect and
responding with empathy
Performs fraud prevention activities on deposit accounts, focusing on functions established
to provide early warning signs of potential losses
Responsible for making sound judgments and decisions on the alerts in accordance to the
operating guidelines, procedures and customer interaction module to prevent and minimize
fraud losses
Work with external partners to facilitate continuous improvement of services provided
It Sales Consultant
Zarantech
05.2017 - 11.2017
Meet all sales objectives
Handle all administrative aspects of the sale
Giving complete knowledge about the course to the customer and give them wide
opportunity to choose from the best course suitable for their career growth, explain about
the job market, roles and responsibility post the training, make payments and filing the
completed orders
Working with sales targets and SLA's
Ensure the team achieve their Performance stats, including error targets
Execute all agreed to solutions with customer to include accurate, timely forecasting and
detailed follow through
Strategy and business plan development on the country level
Senior Customer Service Executive
Admiral First Source
05.2013 - 05.2017
It's a role that promises plenty of variety and we provide car insurance policy information,
problem solve and make changes for both existing policyholders and new customers alike,
ensuring any problems are resolved quickly and professionally
Recommend agendas for working group meetings and conferences
Provide subject matter expertise in internal control, ensuring excellence in technical
performance and quality assurance
Make recommendations on changes to existing policies and procedures
Develop, coach, support, and evaluate associates on the team
Good knowledge of Quality/Process Improvement techniques
Provide written feedback to reps on areas of focus within the team