Sheldon Abraham
Moose Jaw,Saskatchewan
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Grocery Department Manager
Walmart • Moose Jaw
03.2023 - Current
- Led a team of 8 associates in grocery department, fostering positive and collaborative work environment
- Successfully implemented inventory management strategies, reducing stock shrinkage by 26%.
- Oversaw ordering and replenishment process, ensuring adequate stock levels and minimizing out-of-stock situations
- Analyzed sales trends and customer preferences to adjust product offerings and improve overall department performance
- Ensured compliance with health and safety regulations, conducting regular department audits and maintaining clean, organized workspace.
Retail Shift Leader
Canna Cabana • Moose Jaw
03.2023 - Current
- Effectively scheduled and assigned tasks to team members, optimizing workflow and ensuring efficient store operations during shifts
- Provided exceptional customer service, addressing inquiries, resolving issues, and maintaining a positive shopping experience for patrons
- Proactively assisted customers in product selection, offering expert knowledge of cannabis products and their uses
- Led by example in promoting a culture of teamwork, open communication, and continuous improvement among staff
- Led by example in promoting a culture of teamwork, open communication, and continuous improvement among staff.
Fraud Analyst
Jp Morgan Chase
06.2018 - 08.2023
- Perform resiliency and extreme adaptability in a fastest environment
- Take ownership of each customer interaction while treating customers with respect and responding with empathy
- Performs fraud prevention activities on deposit accounts, focusing on functions established to provide early warning signs of potential losses
- Responsible for making sound judgments and decisions on the alerts in accordance to the operating guidelines, procedures and customer interaction module to prevent and minimize fraud losses
- Work with external partners to facilitate continuous improvement of services provided
It Sales Consultant
Zarantech
05.2017 - 11.2017
- Meet all sales objectives
- Handle all administrative aspects of the sale
- Giving complete knowledge about the course to the customer and give them wide opportunity to choose from the best course suitable for their career growth, explain about the job market, roles and responsibility post the training, make payments and filing the completed orders
- Working with sales targets and SLA's
- Ensure the team achieve their Performance stats, including error targets
- Execute all agreed to solutions with customer to include accurate, timely forecasting and detailed follow through
- Strategy and business plan development on the country level
Senior Customer Service Executive
Admiral First Source
05.2013 - 05.2017
- It's a role that promises plenty of variety and we provide car insurance policy information, problem solve and make changes for both existing policyholders and new customers alike, ensuring any problems are resolved quickly and professionally
- Recommend agendas for working group meetings and conferences
- Provide subject matter expertise in internal control, ensuring excellence in technical performance and quality assurance
- Make recommendations on changes to existing policies and procedures
- Develop, coach, support, and evaluate associates on the team
- Good knowledge of Quality/Process Improvement techniques
- Provide written feedback to reps on areas of focus within the team
- Managed a team of 10 members.
Education
High School Diploma - Bengaluru
Delhi Academic Council For Higher Education
03.2013
Commerce
Colonel Hill High School
12.2010
Skills
- Monthly Inventory
- Daily Reports
- Critical Thinking
- Active Listening
- Customer Experience
- Safety Awareness
- Interpersonal skills
- Operational Efficiency
Timeline
Grocery Department Manager
Walmart • Moose Jaw
03.2023 - Current
Retail Shift Leader
Canna Cabana • Moose Jaw
03.2023 - Current
Fraud Analyst
Jp Morgan Chase
06.2018 - 08.2023
It Sales Consultant
Zarantech
05.2017 - 11.2017
Senior Customer Service Executive
Admiral First Source
05.2013 - 05.2017
High School Diploma - Bengaluru
Delhi Academic Council For Higher Education
Commerce
Colonel Hill High School