Summary
Overview
Work History
Skills
Timeline
Generic
Shelby Saboe

Shelby Saboe

Kelowna,BC

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Can provide recommendation letter upon request.


Overview

9
9
years of professional experience

Work History

Appointment Setter

Springs Rejuvenation
11.2023 - 02.2024
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
  • Handled complaints and questions, and re-directed calls to other team members.

Assistant Team Lead

Gut Can Be Happy
09.2022 - 10.2023
  • Managed team workload to reach targets for specific tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Took on extra tasks to help workload of team lead
  • Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.
  • Collaborated with other departments to ensure seamless project integration and completion.
  • Implemented process improvements to reduce errors and increase overall efficiency.
  • Promoted a positive work environment by fostering teamwork and open communication among team members.
  • Worked closely with senior management to provide valuable input into strategic decision-making processes based on comprehensive understanding of internal strengths/weaknesses and external opportunities/threats.
  • Assisted in developing training materials for new hires or targeted skills enhancement programs within the team.
  • Mentored junior team members for increased skill development and career growth.

Appointment Setter

Gym Growth Systems
12.2022 - 04.2023
  • Set appointments through cold messaging using Facebook, Instagram, and LinkedIn
  • Qualified leads through DM's and discovery calls
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Scheduled and confirmed appointments and meetings for sales team.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Utilized CRM system to track and manage leads.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.

Social Media Coordinator & Supervisor/Keyholder

Century Park Cellars
04.2021 - 10.2021
  • Plan and organize media events to bring more traffic to social media pages and in-store
  • Create interesting and unique content for promotions, ads, and media presence
  • Set up and participated in photoshoots and video content
  • Created and managed social media campaigns to increase brand engagement.
  • Set a tone for the brand, make certain people are aware of what the brand stands for; it’s personality, goals, morals, product quality
  • Opening/closing duties
  • Working alone a lot, have to be independent and intuitive
  • In charge of other workers
  • Responsible for safety of workers and customers
  • Cashier duties
  • Ensure cleanliness and organization
  • Operate and ensure alarm is working and doors locked
  • Oversee other staff
  • Train new staff
  • Assume management position when management unavailable
  • Good verbal and written communication

Hostess & Busser

Smilies Village
03.2015 - 04.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.

Versatile Agency Model

Contempo/Patti Falconer/Orange TO/World Management
02.2017 - 12.2022
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Traveling alone, must be organized and prepared for anything
  • Have to navigate other countries laws, social norms, language etc.
  • Need to be able to work up to 16 hours doing physically labouring work, all while keeping a positive attitude and bringing a lot of energy to the room
  • Ability to take criticisms/directions based on what the client needs and applying those to your work
  • Ability to stay calm and positive in any stressful situations, fast-paced or uneasy environments
  • Social media is a huge part of the job; need to stay up to date with trends, how the apps work and evolve
  • Social media as you are you’re own brand, you have to showcase and sell yourself and sell your skills to the world so they will hire you and take you seriously
  • Responsible for representing my agency and the clients I work for in a professional manner
  • Impeccable understanding of the vision and end goal of clients
  • Constantly building your portfolio and putting in extra unpaid hours to improve your skills so clients want to work with you
  • Learn how to network successfully and use my connections to further my career
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Representative

Vector Marketing
06.2016 - 11.2016
  • Door-to-door
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Skills

  • Social Media & Content Expertise
  • Brand Promotion
  • Empathy and patience
  • Critical Thinking
  • Customer service
  • Teamwork and Collaboration
  • Attention to Detail
  • Interpersonal Skills
  • Sales
  • Cold Calling
  • Meeting Sales Goals
  • Time management

Timeline

Appointment Setter

Springs Rejuvenation
11.2023 - 02.2024

Appointment Setter

Gym Growth Systems
12.2022 - 04.2023

Assistant Team Lead

Gut Can Be Happy
09.2022 - 10.2023

Social Media Coordinator & Supervisor/Keyholder

Century Park Cellars
04.2021 - 10.2021

Versatile Agency Model

Contempo/Patti Falconer/Orange TO/World Management
02.2017 - 12.2022

Sales Representative

Vector Marketing
06.2016 - 11.2016

Hostess & Busser

Smilies Village
03.2015 - 04.2019

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Shelby Saboe