Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Shelby Young

Surrey,BC

Summary

Dynamic co-owner of Diva Fitness & Pilates, adept in small business operations and customer relations, significantly enhanced business efficiency and client satisfaction. Expert in policy implementation and sales strategies, I led the team to surpass goals through effective leadership and marketing expertise. Proven track record in fostering professional growth and negotiating to reduce costs, maintaining a keen focus on achieving results.

Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Co-owner of Diva Fitness & Pilates

Myself
04.2003 - 12.2023
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Marketing Degree - Marketing Management - Entrepreneurship

Kwantlen Polytechnic University
Surrey, BC
04-1993

Skills

  • Small business operations
  • Customer Relations
  • Policy and procedure implementation
  • Sales Strategies
  • Recruiting and training
  • Marketing expertise
  • Fundraising
  • Purchasing and planning
  • Effective leader
  • Scheduling
  • Delegating Work
  • Marketing Strategies
  • Employee Scheduling
  • Sales Coaching

Languages

English
Professional Working

Accomplishments

Prior to my co-ownership of Diva Fitness & Pilates Studios Inc. in 2007 I was a Funeral Director for Personal Alternative Funeral Servies.


I was a fourth generation funeral director in our family business.

I graduated in 1999 at the top of my class upon completion of my 2 year apprentiship program.


I worked for the company for 8 years and found it to be extremely rewarding and challenging.

Certification

Personal Trainer (fitness)

Certified Funeral Director and Embalmer

Certified Mat Pilates Teacher

Certified Reformer/Cadillac Teacher


Timeline

Co-owner of Diva Fitness & Pilates

Myself
04.2003 - 12.2023

Marketing Degree - Marketing Management - Entrepreneurship

Kwantlen Polytechnic University

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Shelby Young