Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Shelby Wilson

Toronto,ON

Summary

Responsible Barista Shift Manager with 16 years of hands-on experience supervising employees and overseeing day-to-day operations. I am eager to transfer my skills to an organization that I hold close to my heart. In my work, I have provided comfortable spaces for guests while balancing back-of-house responsibilities that are transferrable to PPT's mission and vision.

Overview

5
5
years of professional experience

Work History

Barista Supervisor

First & Last
05.2021 - Current
  • Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
  • Address customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
  • Maintain a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
  • Created new training guidelines, and provided staff orientation and training.

Bartender

Houndstooth
09.2019 - Current
  • Serve high customer volumes during nights, weekends, and special events.
  • Manage cash handling duties responsibly ensuring accurate accounting at the end of each shift.
  • Contribute to a positive work environment through effective teamwork and communication with colleagues and managers.
  • Assist with staff training, sharing expertise in customer service practices.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Barista

Fix Coffee + Bikes
10.2021 - 06.2023
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with efficient service.
  • Maintained and operated espresso machines and grinders throughout service.
  • Educated customers on coffee offerings from local roaster's and coffee brewing equipment on retail shelves.

Education

Pre-Apprenticeship - Horticultural Science

Humber College
Toronto, ON
12.2020

Skills

  • Cinematography
  • Video Editing
  • Film Directing
  • Screenwriting
  • Computer Savvy
  • Critical Thinking
  • Active Listening
  • Conflict Resolution

Hobbies and Interests


  • Film
  • Music
  • Comedy
  • Cooking
  • Horticulture
  • Analog Photography
  • People

Timeline

Barista

Fix Coffee + Bikes
10.2021 - 06.2023

Barista Supervisor

First & Last
05.2021 - Current

Bartender

Houndstooth
09.2019 - Current

Pre-Apprenticeship - Horticultural Science

Humber College

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Shelby Wilson