Shelby Weston
Peterborough,ON
Summary
Dynamic customer service professional with experience at Canadian Tire, excelling in customer satisfaction and effective problem resolution. Demonstrated leadership and teamwork by training new employees and leading camp activities. Skilled in maintaining composure under pressure and exceeding service goals, ensuring a positive experience for all customers. Proficient in organizational skills and collaborative teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Canadian Tire
10.2022 - Current
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Handled customer complaints effectively, resolving issues to enhance satisfaction.
- Collaborated with team members to maintain store presentation and inventory organization.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Camp Counselor
Peterborough Sport & Wellness Center
06.2022 - 08.2022
- Supervised daily activities for groups of campers, ensuring safety and engagement.
- Monitored camper behavior, addressing issues swiftly to uphold camp standards.
- Developed and led educational programs, fostering teamwork and creativity among campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Education
Child And Youth Care
Fleming College
Peterborough, OntarioHigh School Diploma -
St. Peter Catholic Secondary School
Peterborough, ON06-2022
Skills
- Customer service
- Customer satisfaction
- Patience and composure
- Collaborative teamwork
- Strong organizational skills
- Effective leadership
- Effective problem resolution
Certification
First AID
CPR/AED Level C
Timeline
Customer Service Cashier
Canadian Tire
10.2022 - Current
Camp Counselor
Peterborough Sport & Wellness Center
06.2022 - 08.2022
Child And Youth Care
Fleming College
High School Diploma -
St. Peter Catholic Secondary School