Shelby Chovance Walker
Vineland,ON
Summary
Strong verbal and written communication skills and proactive approach to solving problems and managing conflict. Proven to quickly develop rapport with children through friendly approach and patient demeanor. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
09.2019 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with improving skills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risks.
Big Sister (Placement)
Big Brothers Big Sisters
05.2020 - 10.2020
- Worked with clients to improve life choices and maximize benefits of programs.
- Balanced effective communication with confidentiality and respect for privacy when communicating with children and families with BBBS.
- Used Zoom software on our scheduled days
- Worked with children with exceptionalities
- Improved clients' coping with routine life activities such social communication, self resilience, life skills.
Child & Youth Care Worker (Placement)
St. Edward Catholic School
09.2019 - 01.2020
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Worked with students to provide both individual and group tutoring on core subjects.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with teachers and supervisors to address concerns.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Provided one-on-one and peer group tutoring on core subjects for children ages 4 to 13.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Child & Youth Care Worker (Placement)
YMCA
01.2019 - 04.2019
- Exhibited excellent communications and customer service relations skills.
- Gained knowledge and experience working with children in educational setting.
- Maintained clean, neat and operational facilities to serve program needs.
- Planned and delivered numerous activities and special events for programs and services.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between children by listening to complaints and finding appropriate solutions.
Camp Counsellor
YMCA
07.2018 - 08.2018
- Supervised 5 groups of 10 campers in each, to address behavioral. issues and promote fun, safety and inclusivity.
- Factored-in abilities, needs and interests of participants in the development of events and programs.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Worked with children of varying ages, interests, skills and developmental levels.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Applied Arts & Technology - Child And Youth Care
Niagara College
Welland, ON10.2020
Skills
- Problem solving
- Interpersonal skills
- Critical Thinking
- Resourceful and Reliable worker
- Leadership skills
- Child and adolescent mentoring
Certification
Mindfulness Practices, CPR certified, Psychological first aid, CPI certified
Timeline
Big Sister (Placement)
Big Brothers Big Sisters
05.2020 - 10.2020
Shift Supervisor
Starbucks
09.2019 - Current
Child & Youth Care Worker (Placement)
St. Edward Catholic School
09.2019 - 01.2020
Child & Youth Care Worker (Placement)
YMCA
01.2019 - 04.2019
Camp Counsellor
YMCA
07.2018 - 08.2018
Applied Arts & Technology - Child And Youth Care
Niagara College
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