Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Videgain

Coarsegold

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

5
5
years of professional experience

Work History

Case Manager / Victim Advocate

The Olive Foundation
05.2024 - 06.2025
  • Handled a high volume of inbound calls daily, assisting with new client intake and case inquiries.
  • Provided transportation, mentoring, and life-skills coaching (e.g., budgeting, resume writing)
  • Completed CAL-VCB applications and court documentation
  • Conducted drug/alcohol screenings and maintained accurate case files
  • Organized fundraising efforts and community resource events
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Logistics Coordinator

A.V. Thomas Produce
03.2021 - 05.2024
  • Managed incoming calls related to shipment inquiries and issue resolution while coordinating shipment scheduling and addressing time-sensitive concerns with driver punctuality and logistics.
  • Coordinated all inbound and outbound shipments, ensuring timely and accurate deliveries while minimizing transportation costs
  • Scheduled and tracked deliveries, resolving shipping delays, damaged goods, and logistical issues efficiently
  • Communicated with suppliers, vendors, and freight carriers to negotiate rates, confirm schedules, and improve service performance
  • Ensured compliance with all shipping regulations and company policies, including documentation and customs requirements
  • Maintained logistics records and prepared detailed reports for upper management using ERP and shipping software
  • Collaborated with warehouse and procurement teams to streamline order fulfillment and optimize supply chain operations
  • Identified and implemented cost-saving opportunities and process improvements within logistics workflows

Shift Manager

Town Frosty
07.2020 - 11.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

High School Diploma -

El Capitain High School
Merced, CA
06-2021

Skills

  • Organization and multitasking
  • Documentation and reporting
  • Decision-making
  • Conflict resolution
  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Email and telephone etiquette
  • Care coordination

Timeline

Case Manager / Victim Advocate

The Olive Foundation
05.2024 - 06.2025

Logistics Coordinator

A.V. Thomas Produce
03.2021 - 05.2024

Shift Manager

Town Frosty
07.2020 - 11.2020

High School Diploma -

El Capitain High School

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Shelby Videgain