Shelby Smail
Godfrey
Summary
Dynamic and reliable professional with a strong work ethic and problem-solving skills, honed through experiences at Greenshield Pest Control Inc and other roles. Excelled in data management and customer service, significantly improving office efficiency. Demonstrates a friendly, positive attitude and a commitment to excellence in every task.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Surnet Insurance
07.2025 - Current
- Provided technical support for insurance software, ensuring efficient user experience and issue resolution.
- Monitored aging accounts and followed up on overdue payments, improving cash flow management.
- Managed customer accounts, ensuring accurate billing and payment processing.
Office Admin/Book Keeper
Greenshield Pest Control Inc
10.2018 - 05.2025
- Assisted with filing and organizing documents, creating spreadsheets, and managing data entry tasks.
- Greeted visitors in a friendly manner and provided them with assistance when needed.
- Created reports based on collected data utilizing advanced formulas in spreadsheet programs such as Excel.
- Performed data entry duties accurately into various databases; updated records on a regular basis.
- Prepared correspondence and other documents using Microsoft Office Suite applications including Word, Excel, PowerPoint, Access.
- Utilized excellent customer service skills to answer questions from clients or customers in person or via phone and email communication channels.
- Processed invoices according to company policies; ensured timely payment of bills.
- Scheduled appointments, maintaining calendars for personnel.
Laborer Helper
Blue-Roof Farm
06.2010 - 11.2018
- Adhered to safety protocols while onsite.
- Performed general labor tasks such as digging trenches, shoveling dirt, mixing concrete, laying bricks and paving stones.
- Loaded, unloaded and transported construction materials using hand trucks, dollies, and other equipment.
Casual Caretaker
Limestone District School Board
06.2018 - 10.2018
- Kept storage areas organized and free from clutter.
- Performed general cleaning duties such as vacuuming, dusting, washing windows and mopping floors.
- Maintained records of all maintenance tasks performed on daily basis.
- Inspected and maintained property grounds, buildings and equipment to ensure safety and cleanliness.
Summer Student
Limestone District School Board
07.2017 - 08.2017
- Developed the ability to work independently and as part of a team.
- Built trusted professional relationships with teachers using strong listening and engagement skills.
- Kept storage areas organized and free from clutter.
- Performed general cleaning duties such as vacuuming, dusting, washing windows and mopping floors.
- Maintained records of all maintenance tasks performed on daily basis.
Education
High School Diploma -
Sydenham High School
Sydenham02.2018
Skills
- Problem-solving
- Goal orientation
- Sense of responsibility
- Friendly, positive attitude
- Reliable and trustworthy
- Strong work ethic
Certification
- G Drivers License
- Smart Serve
Timeline
Technical Service Representative
Surnet Insurance
07.2025 - Current
Office Admin/Book Keeper
Greenshield Pest Control Inc
10.2018 - 05.2025
Casual Caretaker
Limestone District School Board
06.2018 - 10.2018
Summer Student
Limestone District School Board
07.2017 - 08.2017
Laborer Helper
Blue-Roof Farm
06.2010 - 11.2018
High School Diploma -
Sydenham High School