Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Shook

Visalia

Summary

Dynamic professional with extensive experience at Walmart, excelling in store operations and customer support. Proven track record of enhancing team performance through effective collaboration and problem-solving. Dependable and quick learner, committed to achieving organizational goals. Now I’m looking to further my education in Social Work specifically child welfare and gain experience in my field of interest.

Overview

9
9
years of professional experience

Work History

CAP 2 Associate

Walmart
06.2023 - Current
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
  • Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
  • Contributed to positive customer experiences with friendly, attentive service during busy shifts.

Store Manager

Lids Hat World
09.2018 - 02.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Key Holder

Spencer's Gifts
07.2019 - 10.2020
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.

Tutor / Secretary

Visalia Charter Independent Studies
08.2016 - 06.2018
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

Human Services

College of The Sequoias
Visalia, CA

Visalia Charter Independent Studies
Visalia, CA
06.2018

Skills

  • Loading and unloading
  • Order picking
  • Heavy lifting
  • Warehouse operations
  • Customer support
  • Pallet jack operation
  • Product stocking
  • Stress tolerance
  • Sales support
  • Claims handling
  • Display preparation
  • Freight downstacking
  • Teamwork and collaboration
  • Quick learner
  • Problem-solving
  • Time management
  • Dependable and reliable

Timeline

CAP 2 Associate

Walmart
06.2023 - Current

Key Holder

Spencer's Gifts
07.2019 - 10.2020

Store Manager

Lids Hat World
09.2018 - 02.2023

Tutor / Secretary

Visalia Charter Independent Studies
08.2016 - 06.2018

Human Services

College of The Sequoias

Visalia Charter Independent Studies

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Shelby Shook