SHELBY SANTORO
London,Canada
Summary
Experienced with managing site operations and administrative tasks. Utilizes organizational skills to maintain efficient workflows and compliance. Track record of effective communication and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Site Administrator
London InterCommunity Health Centre
06.2022 - Current
- Presently coordinating schedules for two doctors, three nurse practitioners and 30 support staff
- Manage vacation time, sick days, and flex time for all staff in Health Outreach
- Manage electronic patient and staff files
- Organize referrals to out-sourced specialists
- Consistently maintain the integrity of highly sensitive and confidential medical information
- Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
- Developed comprehensive training materials for new employees, contributing to their successful onboarding experience.
- Effectively managed team schedules, ensuring optimal productivity and timely project completion.
- Served as point of contact for facility supply requests, coordinating prompt resolution of issues impacting daily operations.
- Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
- Assisted in the recruitment process by screening candidates, conducting interviews, and providing recommendations for hiring decisions based on qualifications and fit within the organization culture.
Patient Coordinator
Sunset Dental
01.2020 - 01.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
Medical Office Reception
Methadone Clinic – Clinic 528
01.2012 - 01.2020
- Reconcile payments between insurance companies and clients
- Cross trained in office manager duties for coverage concerning accounts receivable
- Create invoices requiring tracking for inventory
- Balance and complete deposits for cheques and EFTs
- Send EDIs to insurance companies
- Researched and implemented cost saving measures for testing kits at the Methadone testing clinic
Medical Office Secretary
RMHC/LHSC
01.2010 - 01.2011
Education
Medical Office Assistant Honours Diploma - Internship
triOS College
01.2011
Academic Upgrading -
Grade Expectations
01.2010
Make up & Special Effects -
Sheridan College
01.2005
Skills
- Word
- Outlook
- Adobe
- Google Docs
- Microsoft Teams
- Microsoft Access
- Microsoft Powerpoint
- Cerner
- Dictaphone Job Lister
- Customer Support
- Staff Scheduling
- Inventory Control
- Staff Training
Certification
- PS Suites Training
- First Aid/CPR
- Wound Care Training
- PatientVU
- Tracker
Administrationexperience
- Presently coordinating schedules for two doctors, three nurse practitioners and 30 support staff
- Manage vacation time, sick days, and flex time for all staff in Health Outreach
- Manage electronic patient and staff files.
- Organize referrals to out-sourced specialists.
- Consistently maintain the integrity of highly sensitive and confidential medical information.
Communicationexperience
- Explain pricing and invoicing to clients.
- Create treatment plans for patients.
- Communicate with sales staff, specialists, and insurance companies.
- Ensure my clients, colleagues, vendors, and other stakeholders, are provided with exceptional customer service.
Financeexperience
- Reconcile payments between insurance companies and clients.
- Cross trained in office manager duties for coverage concerning accounts receivable.
- Create invoices requiring tracking for inventory.
- Balance and complete deposits for cheques and EFTs.
- Send EDIs to insurance companies.
- Researched and implemented cost saving measures for testing kits at the Methadone testing clinic.
Leadership Experience
- Educate new and current team members in dealing with all aspects of the client development.
- Participate in morning updates and monthly team meetings.
- As lead reception I take on more challenging cases.
- Continually develop processes and process improvements for internal tasks including customer correspondence, and record keeping.
Timeline
Site Administrator
London InterCommunity Health Centre
06.2022 - Current
Patient Coordinator
Sunset Dental
01.2020 - 01.2022
Medical Office Reception
Methadone Clinic – Clinic 528
01.2012 - 01.2020
Medical Office Secretary
RMHC/LHSC
01.2010 - 01.2011
Academic Upgrading -
Grade Expectations
Make up & Special Effects -
Sheridan College
Medical Office Assistant Honours Diploma - Internship
triOS College
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