Shelby Ryall
Overview
9
9
years of professional experience
Work History
FRONT DESK AGENT
Southwest Properties
Halifax
09.2020 - Current
- Concierge and security agent for high end residential and condo building with over 250 units.
- Co-ordinate move-in and move-out inspections and complete paperwork required by tenancy board.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Respond to issues such as noise complaints within complex and always remain fully aware and compliant with emergency response standards
- Secretary of the Diversity, Equity, and Inclusion Committee with the company
HOUSEKEEPER
LUXXE Outsourced Hotel Services, Cairns and Brisbane
12.2018 - 11.2019
- General housekeeper for five star hotels in Australia cleaning upwards of 20 rooms per day efficiently and quickly.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed, while any discrepancies and items missing from hotel rooms to direct supervisor.
HOUSEKEEPING SUPERVISOR
Moraine Lake Lodge
Lake Louise, Alberta
05.2018 - 10.2018
- Seasonal summer position
- Completed schedules, shift reports, and other business documentation via Microsoft Word
- Managed team productivity and workflow by training and mentoring team of 13 personnel to exceed quality of cleanliness and performance standards
- Placed orders for housekeeping supplies and guest toiletries by contacting suppliers weekly via phone
- Communicated repair needs to maintenance staff as well as resolving any immediate or minor maintenance needs myself.
BARISTA
Starbucks
02.2017 - 04.2018
- Complied with standards for merchandising, stocking, and storing product as per brand guides
- Memorized ingredients and recipes for over 100 specialty drinks
- Promoted customer loyalty by remembering personal preferences and allergy information, as well as the names of everyday customers.
HOUSEKEEPER AND FRONT DESK
Patricia Lake Bungalows
Jasper, Alberta
04.2015 - 10.2017
- Seasonal summer position
- Collected deposits, fees and payments for guest stays upon arrival
- Balanced daily transactions at the end of shift to ensure accuracy
- Oversaw the front desk for guest check in and check outs and managed guest complaints prior to escalation before contacting management
- Took reservations over the phone, in person and via computer for guests and provided confirmation emails as well as processed deposits via credit card.
Education
High School Diploma -
Mount Pearl Senior High
Newfoundland And Labrador06.2012
Skills
- SKILLS AND RELATED TRAINING
- 12 Years in Customer Service - Inventory Management Experience
- Complaint Resolution - Commission Based Sales Experience
- Hospitality - Adaptability
- High School Diploma 2012 Mount Pearl Senior High, Newfoundland, Canada
- Essential Skills for Effective Meetings 2023 Course completion through Southwest Properties
- Experience using Microsoft Word, Excel, and PowerPoint programs
Additional Information
- A: Halifax, Nova Scotia
Timeline
FRONT DESK AGENT
Southwest Properties
09.2020 - Current
HOUSEKEEPER
LUXXE Outsourced Hotel Services, Cairns and Brisbane
12.2018 - 11.2019
HOUSEKEEPING SUPERVISOR
Moraine Lake Lodge
05.2018 - 10.2018
BARISTA
Starbucks
02.2017 - 04.2018
HOUSEKEEPER AND FRONT DESK
Patricia Lake Bungalows
04.2015 - 10.2017
High School Diploma -
Mount Pearl Senior High
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