Shelby Russo
Forestville
Summary
Dynamic leader with proven expertise in inventory management and customer service at Party City. Excel in visual merchandising, enhancing sales. Skilled in conflict resolution and employee scheduling, ensuring optimal team performance. Adept at multitasking and problem-solving, consistently driving operational success and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager and Lead Balloon Technician
Party City
Springfield
10.2024 - Current
- Manage daily operations of the store, including sales and operational processes
- Operate a point-of-sale system to complete in-store transactions
- Counting tills daily to ensure proper money count
- Employ excellent customer service strategies in-store, over the phone, and via email to increase satisfaction and improve sales
- Utilize the OMNI system to view and fulfill customer orders placed online
- Maintain accurate inventory counts and order balloons and other supplies when needed
- Create and display eye-catching seasonal balloon arrangements to bolster sales and entice customers to come in the store
- Conducting potential new hires' interviews to assess their viability
- Clean and organize the store and freight to create a welcoming environment
- Recover consistently and assist in loss prevention
- Schedule employee shifts to provide proper staffing in each department daily
- Review time cards from employees and verify hours are all correct
- Remain available to my team when any help or advice is needed
Lead Customer Service Associate
Wawa
Camp Springs
02.2023 - 05.2024
- Work directly with the store's management team to ensure that the store functions properly in customer service, food and beverage preparation, sales, sanitation, and other departments
- Delegate tasks as needed based on workers' strengths and ensure that all stations are properly staffed
- Conduct regular audits and count the money stored in the store's safe to prevent and remedy any discrepancies
- Operate a point-of-sale system to quickly process long lines of customers and answer their questions regarding grocery, lottery, tobacco, and fresh food sales
- Operate a fast casual deli and beverage station, expediently preparing a variety of customized made-to-order foods and drinks
- Regularly inspect store inventory and remove expired or out-of-date items
Front Desk Associate
The Press Dry Cleaning
Fairfax
01.2018 - 01.2021
- Interacted with new and returning customers, checking in and readying their clothing for various services
- Quickly committed to memory information regarding different materials and cleaning techniques and their correct inputs in an internal system
- Operated a point-of-sale system and placed outgoing calls to customers
Delicatessen Server
Korbel Winery
Guerneville
01.2014 - 01.2018
- Operated a point-of-sale system and took customer orders
- Maintained a wide and up-to-date knowledge base for making accurate recommendations and cross sales
- Prepared and served gourmet foods, espresso drinks, champagne, and wine
- Collaborated with vendors to complete food and merchandise orders
- Worked in the stockroom to ensure efficient storage and organization
Sales Floor Team Member
Target
Santa Rosa
01.2015 - 01.2016
- Performed cashier duties including large purchases and returns
- Provided customer service and maintained a neat and hospitable store environment
Sales Associate
Staples
Santa Rosa
01.2015 - 12.2015
- Processed many high-volume business transactions
- Worked in multiple departments including returns, answering phones, providing in-store assistance, and ensuring quality cross sales and warranty upgrades
Education
Santa Rosa Junior College
Santa Rosa, CA01.2019
Skills
- Effective communicator
- Leadership
- Problem solving
- Conflict resolution
- Multitasking
- Detail-oriented
- Organizational skills
- Reliability
- Typing
- Computer proficiency
- Inventory management
- Visual merchandising
- Employee scheduling
- Attention to detail
Timeline
Assistant Store Manager and Lead Balloon Technician
Party City
10.2024 - Current
Lead Customer Service Associate
Wawa
02.2023 - 05.2024
Front Desk Associate
The Press Dry Cleaning
01.2018 - 01.2021
Sales Floor Team Member
Target
01.2015 - 01.2016
Sales Associate
Staples
01.2015 - 12.2015
Delicatessen Server
Korbel Winery
01.2014 - 01.2018
Santa Rosa Junior College