Shelby Russell
St. Catharines,ON
Summary
Dynamic professional with a strong background in financial services at Meridian, excelling in customer relationship management and compliance. Proven leadership skills as General Manager at The Captains Boil, fostering a positive culture and enhancing team performance. Adept in cash management and dedicated to delivering exceptional service, ensuring client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Financial Services Representative
Meridian
11.2022 - Current
- Supported members in investment planning, account initiation, estate handling, and business operations.
- Assisted clients with account inquiries and transaction processing.
- Educated customers on financial products and services available.
- Supported team in maintaining compliance with regulatory requirements.
General Manager
The Captains Boil
11.2015 - 10.2022
- Promoted from shift supervisor to general manager at a bustling downtown location.
- Managed ordering and scheduling tasks efficiently.
- Recruited and instructed staff for both front and back of house roles.
- Facilitated training programs at different locations throughout the country.
- Fostered a positive workplace culture through team-building activities and conflict resolution strategies.
Server / Bartender
Fran’s Diner
11.2013 - 11.2015
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to meet customer needs promptly.
- Communicated daily specials and menu items knowledgeably to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling procedures.
Education
Central Technical School
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
- Financial product sales
- Leadership
- Customer relationship building
- Strong work ethic
- Punctual and dependable
Languages
English
Timeline
Financial Services Representative
Meridian
11.2022 - Current
General Manager
The Captains Boil
11.2015 - 10.2022
Server / Bartender
Fran’s Diner
11.2013 - 11.2015
Central Technical School
Similar Profiles
Devita McNealDevita McNeal
Supervisor at MeridianSupervisor at Meridian
BRYON KWILASZBRYON KWILASZ
Service Manager Meridian at MeridianService Manager Meridian at Meridian
Samuel HernandezSamuel Hernandez
LVN Student Nurse at MeridianLVN Student Nurse at Meridian
Maggie KovacsMaggie Kovacs
ABA Therapist at Bethesda Community ServicesABA Therapist at Bethesda Community Services
Thomas MoranThomas Moran
Head Detailing Technician/ Rustproofing at Brian Cullen MotorsHead Detailing Technician/ Rustproofing at Brian Cullen Motors