Shelby Russell
St. Thomas,ON
Summary
Passionate and dedicated problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. 7 years experience in the restaurant industry both serving and managing. 2 years experience in a credit union, providing exceptional financial service to members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Meridian
11.2022 - Current
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with investments, estate processes, small business requests and any and all service and product needs
General Manager
TCB Canada Operating Inc
11.2015 - 10.2022
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Oversaw and improved Gordan Food Service deliveries worth over $50,000 per month through efficient coordination of daily operations and kept within precise quantities of stock to drive profitability.
- Managed budget implementations, employee reviews, training, schedules.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Trained, coached and mentored staff to support smooth adoption of new Givex POS and KDS software.
- Directed work of Front Of House and Back Of House teams to deliver exceptional client experience.
- Developed and maintained relationships with customers and suppliers through continual communication and positive interaction.
Franchise Training Facilitator
TCB Canada Operating Inc
05.2019 - 08.2019
- Flew Cross Canada to facilitate in new operation procedures with multiple franchise locations.
- Developed Back Of House, Front Of House and Management training programs.
- Maximized efficiency by coaching and mentoring cross canada franchise personnel on operation principles, industry practices, company procedures and Givex POS , KDS and Back End systems.
- Facilitated in franchise inspections to ensure corporate standards were being followed.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Developed and recorded videos for use in later training or by remote learners.
Residential Cleaner
Self Employed
01.2014 - 08.2019
- Cleaned over 5 locations bi- weekly with consistently high customer satisfaction ratings.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Cleaned and restocked Airbnb Locations
Education
High School Diploma -
Central Technical School
Skills
- Performance improvement
- Client Account Management
- Conflict Resolution
- Training and Development
- Exceptional interpersonal communication
- Employee scheduling
- Coaching and mentoring
- Recruitment
- Team Leadership
- Food Preparation and Safety
- Operations management
- Efficient multi-tasker
- Consistently meet goals
- Critical Thinking
Languages
English
Certification
- Food Handler Training Certificate
- Smart Serve Certificate
Timeline
Financial Services Representative
Meridian
11.2022 - Current
Franchise Training Facilitator
TCB Canada Operating Inc
05.2019 - 08.2019
General Manager
TCB Canada Operating Inc
11.2015 - 10.2022
Residential Cleaner
Self Employed
01.2014 - 08.2019
High School Diploma -
Central Technical School