Shelby Potje
Gravenhurst,ON
Summary
Committed and hardworking Food Service Manager with 10+ years of experience directing residential food service. Well-rounded leader with talent for supervising employees and willingness to assist with all areas. Swift problem solver with quick and effective solutions to wide array of issues. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety, menu planning and customer service.
Overview
11
11
years of professional experience
Work History
Food Service Director
YMCA GTA, YMCA Camp Pine Crest
12.2018 - 10.2024
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created and deployed successful strategies to boost streamline food prep processes and reduce waste.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Created all menu options including individualized menus for those with food allergies, dietary restrictions and alternative diets.
- Created and delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff hiring, schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive customers experience.
Food Service Team Lead
YMCA GTA, Camp Pine Crest
12.2013 - 12.2018
- Created and oversaw training of more than 15 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Collaborated with other departments to coordinate events and promotions.
- Cooked and supervised food presentation and plating to enhance visual appeal.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
ODAN - ODAN - Outdoor Education
Algonquin College
PembrokeSkills
- Food Handlers
- Allergen Training
- Health and Safety
- Menu Development
- Staff, Hiring, Training and Development
- Special Events Planning
- Portion Control
- Process Updates
Languages
English
Native or Bilingual
Timeline
Food Service Director
YMCA GTA, YMCA Camp Pine Crest
12.2018 - 10.2024
Food Service Team Lead
YMCA GTA, Camp Pine Crest
12.2013 - 12.2018
ODAN - ODAN - Outdoor Education
Algonquin College
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