Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHELBY PLANT

Cambridge,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

ROB PLANT TRUCKING INC.
08.2014 - 08.2021
  • Inputted & facilitated documents such as correspondence, emails and invoices
  • Purchased & maintained office supplies adhering to budget costs
  • Administered payroll paperwork, expenses & purchases accordingly for accounting
  • Maintained all physical & medical documents ensuring all were compliant and up to date.

GENERAL MANAGER

PITA PIT
07.2017 - 11.2018
  • Monitored daily & weekly performance indicators, while providing strong leadership talents & problem-solving skills
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency while sustaining weekly performance
  • Consistently exceeded monthly sale goals & customer engagement while maintaining budget expenses
  • Hired, trained & coached staff in customer service skills along with health & safety standard practices.

GUEST SERVICES ASSOCIATE

MILTON HEIGHTS CAMPGROUND
01.2017 - 05.2017
  • Greeted guests in-person & on a multi-line phone while engaging in strong communication skills to achieve comfortable conversation & gratification
  • Sustained financial accuracy by collecting deposits, fees and payments
  • Facilitated guest arrival & bookings, including processing payments, noting requests and issuing park passes/key cards
  • Coordinated with park staff to ensure that all special requests were handled promptly and professionally.
  • Efficiently handled all problems through resolution, boosting customer satisfaction rates by [Number]%.

ASSISTANT MANAGER

PITA PIT
09.2013 - 01.2017
  • Created a cross-training program ensuring staff members were able to perform confidently and effectively in all positions
  • Trained all staff members on proper food handling and safety procedures
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Applied strong leadership talents and problem solving skills to maintain team morale and organize workflows to meet any daily demand.

Education

ONTARIO SECONDARY SCHOOL DIPLOMA -

MILTON DISTRICT HIGH SCHOOL
Milton, ON
06.2014

Skills

  • Office Administration
  • Computer Skills
  • Data Entry
  • File Organization
  • Customer Service
  • Time Management
  • Customer and client relations
  • Critical Thinking
  • Strong Problem Solver
  • Accounting Support

References

References available upon request

Timeline

GENERAL MANAGER

PITA PIT
07.2017 - 11.2018

GUEST SERVICES ASSOCIATE

MILTON HEIGHTS CAMPGROUND
01.2017 - 05.2017

ADMINISTRATIVE ASSISTANT

ROB PLANT TRUCKING INC.
08.2014 - 08.2021

ASSISTANT MANAGER

PITA PIT
09.2013 - 01.2017

ONTARIO SECONDARY SCHOOL DIPLOMA -

MILTON DISTRICT HIGH SCHOOL

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