Shelby Parsons
Edmonton,AB
Summary
Dynamic customer service professional with experience at Canadian Tire, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem resolution and relationship building, I excel in high-pressure environments, ensuring satisfaction and repeat business. Proficient in data entry and maintaining accurate records, I contribute to effective team communication and operational success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Canadian Tire
08.2021 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Completed returns and exchanges following store policy.
Personal Support Worker
Kindred Homecare
11.2020 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Sales Associate
Pet Valu
07.2017 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Fast Food Crew Trainer
McDonald's
09.2013 - 07.2017
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
Education
Veterinary Assistance/Reception -
Academy Canada
St. John's, NL08-2018
High School Diploma -
Ascension Collegiate
Bay Roberts, NL06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Appointment scheduling
- Sales expertise
- Stock management
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Canadian Tire
08.2021 - 08.2025
Personal Support Worker
Kindred Homecare
11.2020 - 08.2021
Sales Associate
Pet Valu
07.2017 - 10.2020
Fast Food Crew Trainer
McDonald's
09.2013 - 07.2017
Veterinary Assistance/Reception -
Academy Canada
High School Diploma -
Ascension Collegiate
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