SHELBY MONTES
San Jose
Summary
Dynamic, reliable barista with a passion for helping customers reach a satisfying experience. Excelling in quality customer service and cash handling, she is also recognized for enhancing team collaboration and maintaining high cleanliness standards. Adept at menu knowledge and inventory management, she consistently aims to deliver personalized food and beverage experiences that exceed customer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Trainee
The Coffee Shack
08.2025 - 12.2025
- Prepared a variety of coffee beverages according to customer preferences.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted customers with menu selections and provided product recommendations.
- Managed cash register transactions accurately during and after busy shifts.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked supplies and monitored inventory levels for timely restocking needs.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Shave Ice Caterer
Kona Ice
05.2025 - 07.2025
- Prepared and served frozen treats at community events and festivals.
- Maintained cleanliness and organization of catering equipment and supplies.
- Assisted in setting up mobile serving stations for various events.
- Managed inventory levels of ice and flavoring supplies for efficient service.
- Safely and timely drove to and from various events by truck.
- Effectively managed all cash-handling responsibilities for each event.
Barista, Barista Trainer, Team Lead
Philz Coffee
04.2021 - 04.2025
- Created personalized beverages by attentively listening to customer requests.
- Mastered menu item preparation and off-label drinks to cater to diverse customer needs.
- Accurately entered orders and processed payments using the point-of-sale system.
- Efficiently prepared and served brand-specific beverages, prioritizing speed and quality.
- Recommended products based on thorough understanding of customer preferences.
- Streamlined order processing through precise cash handling and effective POS utilization.
- Supported training of new hires, sharing expertise in coffee-making and service standards.
- Maintained cleanliness of brewing equipment and amenities through deep-cleaning efforts.
Food Service worker
Five Guys
07.2019 - 03.2021
- Prepared items according to written and verbal instructions while managing multiple orders simultaneously.
- Followed company safety standards, ensuring food quality and sanitation compliance.
- Collaborated with teammates and welcomed coaching from management to enhance performance.
- Addressed customer needs promptly, resolving food or service issues effectively.
- Responded to customer inquiries about food preparation and potential allergens.
- Verified orders and efficiently bagged items for convenient transport.
- Recorded customer orders, confirming details through clear communication.
- Suggested additional menu items, beverages, and desserts to boost sales.
Education
Branham High School
San Jose, CA06-2020
West Valley College
Saratoga, CASkills
- Friendly and welcoming demeanor
- Team collaboration
- Cash handling expertise
- Opening and closing procedures
- Active listening skills
- Cleanliness standards
- Quality customer service
- Adaptability
- Safe food handling practices
- Menu knowledge
- POS systems proficiency
- Inventory management
- Attention to detail
Certification
Food Handler's Certificate
Timeline
Barista Trainee
The Coffee Shack
08.2025 - 12.2025
Shave Ice Caterer
Kona Ice
05.2025 - 07.2025
Barista, Barista Trainer, Team Lead
Philz Coffee
04.2021 - 04.2025
Food Service worker
Five Guys
07.2019 - 03.2021
Branham High School
West Valley College