Shelby Mack
Irvine
Summary
Highly motivated and reliable leader. Experienced in driving business growth, exceeding goals, and providing excellent customer service. Skilled in strategic planning, team development, and operational management. Possesses strong organizational and problem-solving abilities. Effective communicator with a pleasant speaking voice and demeanor, adept in building rapport with clients and colleagues. Experienced in staff training development, fostering a motivated and high-performing team. Strong attention to detail and ability to solve problems with a variety of variables
Overview
6
6
years of professional experience
Work History
Senior Sales Manager
South Coast MedSpa
Newport Beach
06.2020 - Current
- Developed and implemented successful sales strategies to achieve revenue goals.
- Nurtured leads and maintained consistent communication with current patients using email, call and text marketing techniques.
- Maintained up-to-date knowledge of industry trends, competition and regulations.
- Cultivated a team-oriented environment, organized consistent meetings and trainings to elevate staff performance and customer satisfaction.
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Monitored customer feedback to identify areas of improvement in products and services.
- Analyzed competitor activity to develop competitive pricing models for potential clients.
- Hired and motivated high-performing sales team.
Office Manager/Patient Care Coordinator
Aesthetic Plastic Surgery, Dan C. Mills, M.D
Laguna Beach
11.2019 - 05.2020
- Supervised an entire office and operating staff, ensuring seamless operations and maintaining a high level of patient care.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed doctor’s schedule, license renewals, credentialing, and personal business management.
- Assisted in recruiting, onboarding and training new employees.
- Built strong relationships with outside vendors and product representatives, negotiating favorable terms and securing cost savings.
- Verified and tracked project deadlines to facilitate a smooth workflow.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Processed payroll accurately ensuring all employees were paid on time.
Education
Washington State University
Spokane Community College
Skills
- Strategic business development
- Team leadership and staff development
- Operations management and work flow optimization
- Sales and revenue growth strategies
- Customer and client relationship management
- Budgeting and financial analysis
- Staff training and performance management
- Contract negotiations and vendor relations
- HIPAA and regulatory compliance
- Problem solving
References
References available upon request.
Timeline
Senior Sales Manager
South Coast MedSpa
06.2020 - Current
Office Manager/Patient Care Coordinator
Aesthetic Plastic Surgery, Dan C. Mills, M.D
11.2019 - 05.2020
Washington State University
Spokane Community College