Organized and dedicated Administrative Assistant and Personal Shopper with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Shelby Llewellyn
Summary
Overview
7
years of professional experience
Work History
Waterloo Region District School Board
Administrative Secretary
09.2021 - Current
Job overview
- Encouraging a safe and positive learning environment for all that come to the building
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Ensuring information is inputted correctly to our systems to maintain student safety, and
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
Loblaws Inc.
Personal Shopper
08.2017 - Current
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
Forest Heights Collegiate InstituteKitchener, ON
High School Diploma
02.2018
University Overview
- Honor Roll, (September 2017 to February 2018)
- Recipient of Specialist High Skills Major Seal, February 2018
- Graduation with Distinction, Ontario Scholar, 2018
Skills
- People-Oriented
- Team Player
- Hardworking
- Reliable
- Creative
- Attention to Detail
- Customer Service
- Relationship Building
- Upbeat and Outgoing Attitude
Awards
Awards
- Honor Roll at FHCI for achieving over an 80% average, 2013 - Feb 2018
- SAJE First Aid and CPR C with AED Certification, 2017
Volunteer Experience
Volunteer Experience
Driftwood Park Public School - Kitchener ON, 2013; Teaching assistant
Kitchener Public Library - Kitchener ON, 2013; Library Assistant and Child Program Leader
Languages
English
Native or Bilingual
French
Elementary
Timeline
Administrative Secretary
Waterloo Region District School Board
09.2021 - Current
Personal Shopper
Loblaws Inc.
08.2017 - Current
Forest Heights Collegiate Institute
High School Diploma
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