Shelby Lee
Calgary,AB
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory at Cycle Works Calgary, showcasing strong problem-solving ability and engaging communication skills. Excelled in building professional relationships and identifying client needs, significantly boosting sales opportunities. Expert in parts identification and stock control, committed to delivering exceptional service and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parts/Retail Sales Associate
Cycle Works Calgary
Calgary
03.2020 - Current
- Negotiated and closed deals with minimal oversight.
- Identified potential problems with defective or damaged parts before they reached customers.
- Maintained accurate records of all inventory transactions in the computer system.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Community support worker
Calgary Alternative support services
Calgary
11.2022 - 10.2023
- Support individual in community outings, volunteering, appointments, errands
- Assist individual with budgeting
- Support individual to stay active and in touch with friends in the community
- Create activity plans and monthly summaries in order to support the individual.
Personal Support Worker
Private Family
Calgary
01.2022 - 10.2023
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Assist in planning, shopping and preparing nutritious meals
- Transport individual to locations outside the home, such as community outings, programs and appointments, using a motor vehicle
- Provide individual with communication assistance, typing their correspondence or obtaining information for them.
Education
Certified Healthcare Aide - Clinical -
Bow Valley College
Skills
- Strong Problem-Solving Ability
- Demonstrated Patience
- Detail-Oriented Observation Skills
- Customer Engagement
- Timely and Dependable
- Engaging Communication Skills
- Stock control
- Parts identification
- Ordering parts
Certification
- Emergency First Aid, CPR C & AED
- Crisis Prevention (CPI)
- Medication Administration
- Abuse awareness
- Health and safety
- Trauma informed care
- Harm reduction
- Challenging Behaviors
References
Excellent references available upon request
Timeline
Community support worker
Calgary Alternative support services
11.2022 - 10.2023
Personal Support Worker
Private Family
01.2022 - 10.2023
Parts/Retail Sales Associate
Cycle Works Calgary
03.2020 - Current
Certified Healthcare Aide - Clinical -
Bow Valley College
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