Shelby LaCarte
Ottawa
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Sales Associate
Winners TJX
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Vogue Optical
07.2021 - 07.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Receptionist
Vogue Optical
07.2021 - 07.2023
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Assistant Wedding Photographer
Saraya Joy Photography
06.2017 - 07.2023
- Assisted lead photographer in composing visually stunning images for a memorable wedding experience.
- Served as a reliable backup photographer when needed, ensuring all aspects of the event were properly documented.
- Maintained professional appearance throughout events, adhering to dress code standards set by the photography company.
- Enhanced client satisfaction by capturing precious moments in an unobtrusive and authentic manner.
- Stayed up-to-date on industry trends and technology advancements, enhancing overall photography skills.
Photography Editor
Lemontree Photography Inc.
05.2019 - 03.2020
- Maintained an organized digital asset management system for efficient retrieval and archiving of images.
- Ensured timely delivery of edited images by effectively prioritizing tasks and managing deadlines.
- Used Adobe Photoshop and Adobe Lightroom to edit light and color properties of photos.
Education
Bachelor of Arts - Indigenous Studies
Carleton University
Ottawa06-2027
Bachelor of Arts - Psychology
Carleton University
Ottawa06-2026
Diploma - Photography
Fanshawe College
London06-2017
Skills
- Exceptional customer service
- Reliable and punctual
- Goal oriented
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Outgoing personality
- Cash register operation
Languages
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Sales Associate
Winners TJX
07.2024 - Current
Sales Associate
Vogue Optical
07.2021 - 07.2023
Receptionist
Vogue Optical
07.2021 - 07.2023
Photography Editor
Lemontree Photography Inc.
05.2019 - 03.2020
Assistant Wedding Photographer
Saraya Joy Photography
06.2017 - 07.2023
Bachelor of Arts - Indigenous Studies
Carleton University
Bachelor of Arts - Psychology
Carleton University
Diploma - Photography
Fanshawe College
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