Shelby Jacobsz
La Habra
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Youth Development Professional
Boys And Girls Club Of Garden Grove
03.2025 - Current
- Designed and implemented engaging youth programs to foster personal growth and development.
- Mentored and guided youth in achieving academic goals through tailored support initiatives.
- Coordinated community events to promote youth participation and enhance club visibility.
- Developed partnerships with local organizations to expand resources for member engagement.
Barista
Coffee Bean & Tea Leaf
07.2023 - Current
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Implemented feedback from customers to improve service quality and menu offerings.
- Supported highest standards of conduct and service to support company reputation.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Floral Merchandiser
Kendall Floral
09.2024 - 03.2025
- Assisted in gathering and moving materials and equipment for assigned displays.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Assisted customers with selecting appropriate arrangements for special occasions.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Analyzed weekly sales data to identify areas needing improvement in terms of product selection or placement.
Juice Barista
Movita Juice Bar
08.2021 - 08.2023
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Ensured that each drink was prepared according to customer specifications.
- Developed an efficient system for organizing orders while keeping up with customer demand.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
Education
Bachelor of Arts - Child Development
California State University, Fullerton
Fullerton, CAAssociate of Science - Business
Golden West College
Huntington Beach, CA05.2024
Skills
- Computer skills
- Complaint resolution
- Scheduling
- Active listening
- Multi-line phone talent
- Problem-solving
- Appointment scheduling
- Academic mentoring
Timeline
Youth Development Professional
Boys And Girls Club Of Garden Grove
03.2025 - Current
Floral Merchandiser
Kendall Floral
09.2024 - 03.2025
Barista
Coffee Bean & Tea Leaf
07.2023 - Current
Juice Barista
Movita Juice Bar
08.2021 - 08.2023
Bachelor of Arts - Child Development
California State University, Fullerton
Associate of Science - Business
Golden West College