Famina Heide

Waterloo,ON

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

years of professional experience

1983

years of post-secondary education

Certification

Work History

Factory worker /Garmrnt hanger inspector

Cintas

Cambridge, Ontario

2021.11 - 2025.11

Assisted in training new staff on company policies and procedures.
Supported team in maintaining inventory accuracy and organization.
Coordinated daily schedules to ensure adequate staffing levels.
Participated in team meetings to discuss workflow improvements and challenges.
Documented daily activities to maintain clear records for management review.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Complied with company policies, objectives and communication goals.
Created new strategies for improving customer service standards within the organization.
Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Streamlined workflow processes, reducing project completion times.

Janitorial

Toyota/Eurest

Cambridge, Ontario

2019.09 - 2021.11

Provided support for other janitorial staff members as needed.
Stocked janitorial closets with supplies such as paper towels, soaps, and toiletries.
Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
Inspected and maintained janitorial supplies to ensure adequate inventory levels.
Provided training on proper sanitation procedures to all janitorial staff.
Coordinated with management to ensure that all janitorial services were performed according to established standards.
Performed light janitorial duties such as sweeping floors or cleaning windows.
Conducted regular meetings with janitorial staff to discuss performance issues or changes in policies and procedures.

Supervisor/Janitorial Lead

Strickland janitorial inc.

Kitchener, Ontario

2012.10 - 2019.09

Supervised janitorial teams to ensure high cleanliness standards across facilities.
Trained new staff on safety procedures and proper cleaning techniques.
Scheduled staff shifts to maintain adequate coverage and service levels.
Monitored inventory of cleaning supplies and placed orders as needed.
Conducted regular inspections to assess cleanliness and address issues promptly.
Implemented training sessions to improve team efficiency and service quality.
Facilitated communication between management and staff regarding operational updates.
Directed and supervised team of 15 employees in daily operations.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Complied with company policies, objectives and communication goals.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Created new strategies for improving customer service standards within the organization.
Trained new employees on company policies and procedures.

Education

Cameron Heights Collegiate Institute

Kitchener, ON

Skills

Employee training
Workflow improvement
Inventory management
Quality control
Customer service
Time management
Team leadership
Effective communication
Problem solving
Conflict resolution
Performance evaluation
Expectation setting
Staff development

Relationship building
Decision-making
Workflow management
Training and mentoring
Public speaking
Attention to detail
Goal oriented
Safety protocols
Inventory oversight
Verbal and written communication
Task delegation
Waste reduction
Employee motivation