Shelby Hendricks
Grass Valley
Summary
Reliable cashier with strong customer service skills, enhancing shopping experiences and ensuring satisfaction through effective communication and conflict resolution.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Cashier
Raley's Supermarket
Grass Valley, CA
04.2021 - Current
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ecart Clerk
Raley's Supermarket
Grass Valley, CA
11.2020 - Current
- Trained new clerks on operational procedures and customer service protocols to improve team performance.
- Implemented process improvements that enhanced workflow efficiency in daily operations.
- Coordinated with management to resolve customer complaints, fostering positive relationships and loyalty.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Dog Handler
Self Employed
Grass Valley, CA
07.2016 - Current
- Managed up to five dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Developed tailored exercise routines for each dog, promoting physical health and mental alertness.
- Streamlined grooming processes, ensuring all dogs maintained optimal hygiene and health.
Pet Sitter/Dog Trainer
Self-employeed
Grass Valley, CA
06.2018 - 08.2020
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Collaborated with pet owners to provide ongoing support and guidance throughout training process.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
Education
Sierra College
Rocklin, CAHigh School Diploma -
Forest Charter
Nevada City, CA06-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Conflict resolution
Timeline
Cashier
Raley's Supermarket
04.2021 - Current
Ecart Clerk
Raley's Supermarket
11.2020 - Current
Pet Sitter/Dog Trainer
Self-employeed
06.2018 - 08.2020
Dog Handler
Self Employed
07.2016 - Current
Sierra College
High School Diploma -
Forest Charter