Shelby Hartwig
Vernon,BC
Summary
Dynamic Senior Talent Acquisition Partner at TD Canada Trust with a proven track record in developing innovative recruitment strategies and managing high-volume requisitions. Expert in candidate sourcing and relationship management, successfully enhancing team performance and cultural fit. I accel at collaborating with executives to meet diverse hiring needs in my mission to drive organizational success.
Overview
11
11
years of professional experience
Work History
Senior Talent Acquisition Partner - Technology
TD Canada Trust
Vernon, BC
11.2024 - Current
- Collaborated with executive level colleagues (AVP/VP) to understand recruitment needs and job requirements.
- Developed and implemented effective sourcing strategies for diverse talent pools.
- Conducted in-depth interviews to assess candidate qualifications and cultural fit.
- Understand various technical requirements and software platforms to identify potential candidates
- Manage high volume workload 20-40 open requisitions at a given time
Talent Acquisition Partner
TD Canada Trust
Vernon, British Columbia
11.2021 - 11.2024
- Responsible for hiring all retail advice-based roles and Manager, Customer Service roles across four districts (70+ branches) in our Pacific Region.
- Proactively sourcing candidates and marketing the TD brand via social media platforms and in-person events.
- Manage relationships with branches through constant updates, and understand specific candidate needs.
- Understanding market trends and job accountabilities across the Canadian banks.
- Supported many remote/rural areas - improved sourcing strategy , support hiring managers with a boots on the ground approach
Manager Customer Experience
TD Canada Trust
Kelowna, BC
07.2018 - 12.2021
- Helped build a successful team of 6-8 Customer Experience Associates
- Responsible for coaching & developing, holding colleagues accountable through monthly/weekly/daily observations
- Creative problem resolution while managing follow up and customer
satisfaction - First point of contact for all customer concerns
Financial Customer Service Representative
TD Canada Trust
Vernon/Salmon Arm, British Columbia
08.2014 - 07.2018
- Supporting clients with all aspects of their day-to-day banking needs.
- Unsecured credit applications, account openings, estates, POA, and MTG renewals.
- Achieved advice-based targets.
- Managed customer relationships through proactive outreach and timely follow-up.
Education
High School Diploma -
Vernon Secondary School
Vernon, BC06-2014
Skills
- Candidate sourcing
- Recruitment strategy
- Job requisition management
- Team collaboration
- Creative problem solving
- Relationship management
- Coaching and development
Timeline
Senior Talent Acquisition Partner - Technology
TD Canada Trust
11.2024 - Current
Talent Acquisition Partner
TD Canada Trust
11.2021 - 11.2024
Manager Customer Experience
TD Canada Trust
07.2018 - 12.2021
Financial Customer Service Representative
TD Canada Trust
08.2014 - 07.2018
High School Diploma -
Vernon Secondary School
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