Shelby Hartwig
Summary
With 10+ years of experience at TD, I have dedicated nearly 8 years to excelling in leadership roles and providing valuable advice in retail banking. Passionate about coaching and developing individuals, I transitioned into Talent Acquisition 3.5 years ago. Leveraging my extensive background, I have successfully sourced and onboarded top talent for the organization. AML and fraud have always been a huge interest and passion of mine, and I believe that pursuing opportunities in this area will lead to further success and personal growth.
Overview
15
15
years of professional experience
Work History
Senior Talent Acquisition Partner - P&T
TD Canada Trust
11.2024 - Current
- Established strong relationships with AVP/VP level hiring managers to understand their unique needs and develop tailored recruitment strategies.
- Manage candidate relationships through on time follow up and realistic expectation setting
- Staying up to date with technologies and understanding how their functionality applies to my open role
- Advanced salary negotiation skills ranging from L8 to L11 roles with external candidates
Talent Acquisition Partner- Retail Banking
TD Canada Trust
12.2021 - 11.2024
- Responsible for hiring all retail advice based roles and Manager, Customer Service roles across 4 districts (70+ branches) in our Pacific Region
- Proactively sourcing candidates and marketing the TD brand via social media platforms and in person events
- Manage relationships with branches through constant updates and understanding specific candidate needs
- Understanding market trends and job accountabilities across the Canadian banks
Manager of Customer Experience
TD Canada Trust, Kelowna, British Columbia, Canada
07.2018 - 12.2021
- Helped build a successful team of 6-8 Customer Experience Associates.
- Responsible for coaching & developing, holding colleagues accountable through monthly/weekly/daily observations.
- First point of contact for all customer concerns
- Creative problem resolution while managing follow up and customer satisfaction
- Maintained strong compliance and mitigated losses by using strong KYC/KYT skills to protect customers and the organization
Financial Services Representative
TD Canada Trust, Salmon Arm, British Columbia, Canada
04.2018 - 07.2018
- Supporting clients with all aspects of their day to day banking needs.
- Unsecured credit applications, account openings, estates, POA and MTG renewals
- Achieved advice based targets
- Managed customer relationships through proactive outreach and timely follow up
Manager of Customer Service
TD Canada Trust, Salmon Arm, British Columbia, Canada
11.2017 - 04.2018
- 6 Months Contract
Financial Services Representative
TD Canada Trust, Salmon Arm, British Columbia, Canada
09.2017 - 11.2017
- Supporting clients with all aspects of their day to day banking needs.
- Unsecured credit applications, account openings, estates, POA and MTG renewals
- Achieved advice based targets
- Managed customer relationships through proactive outreach and timely follow up
Customer Service Representative
TD Canada Trust, Vernon, British Columbia, Canada
08.2014 - 09.2017
Cashier
Tim Horton's, Vernon, British Columbia, Canada
06.2010 - 08.2014
- Vernon, British Columbia, Canada
- Cashier/Food Prep
Education
High School/Secondary Diplomas and Certificates -
Vernon Senior Secondary
12.2014
Skills
- Compliance / Loss mitigation (KYC / KYT)
- Customer Service
- Relationship Management
- Sales & Advice
- Strategic sourcing
- Coaching/Development
Timeline
Senior Talent Acquisition Partner - P&T
TD Canada Trust
11.2024 - Current
Talent Acquisition Partner- Retail Banking
TD Canada Trust
12.2021 - 11.2024
Manager of Customer Experience
TD Canada Trust, Kelowna, British Columbia, Canada
07.2018 - 12.2021
Financial Services Representative
TD Canada Trust, Salmon Arm, British Columbia, Canada
04.2018 - 07.2018
Manager of Customer Service
TD Canada Trust, Salmon Arm, British Columbia, Canada
11.2017 - 04.2018
Financial Services Representative
TD Canada Trust, Salmon Arm, British Columbia, Canada
09.2017 - 11.2017
Customer Service Representative
TD Canada Trust, Vernon, British Columbia, Canada
08.2014 - 09.2017
Cashier
Tim Horton's, Vernon, British Columbia, Canada
06.2010 - 08.2014
High School/Secondary Diplomas and Certificates -
Vernon Senior Secondary
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