Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Hannah

Etobicoke,On

Summary

Personal Summary Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

General Labourer/Seasonal

DFS Contracting
06.2017 - Current
  • Help with rip out
  • Dispose of trash
  • Clean up at the end of the day, sweep, gather tools

Sales Associate/Assistant Manager

Dragon Vape
02.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Hostess

State & Main Restaurant
02.2020 - 08.2020
  • Greet Customers and escort them to their table
  • Provide updated information for wait times if applicable
  • Assist wait team members with customer focus and needs
  • Customer service assistance with any inquiries

Metroland Media
11.2008 - 01.2012
  • Coordinated newspapers, completed deliveries on a bi-daily basis
  • Customer Service
  • Completed collections for assigned route
  • Awarded Carrier of the month for efforts

Education

OSSD diploma -

Siverthorne
Etobicoke, ON
06.2019

Skills

  • Effective and Efficient Customer Service experience
  • Computer skilled -
  • Word, Excel, Power Point
  • Time Management
  • Administrative Skills
  • Problem Resolution
  • Customer Experience
  • Staff Motivation
  • Exceptional Interpersonal Communication
  • Inventory Control

Timeline

Sales Associate/Assistant Manager

Dragon Vape
02.2022 - 06.2023

Hostess

State & Main Restaurant
02.2020 - 08.2020

General Labourer/Seasonal

DFS Contracting
06.2017 - Current

Metroland Media
11.2008 - 01.2012

OSSD diploma -

Siverthorne

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Shelby Hannah