Shelby Hand
Stoney Creek
Summary
Dedicated food service professional with hands-on experience in food preparation and cash handling in fast-paced settings. Known for reliability and efficiency under pressure, contributing to positive guest experiences. Committed to fostering a welcoming environment and advancing within the restaurant industry.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shoeless Joe’s Sports Grill
-Host
Stoney Creek
05.2025 - Current
- Greeted and welcomed guests, enhancing first impressions and fostering a welcoming atmosphere.
- Managed wait lists and seating arrangements, optimizing table rotation for improved guest flow.
- Worked closely with servers and management to provide excellent guest experiences during busy service hours.
- Answered phones, took reservations, and assisted guests with inquiries.
- Maintained clean and organized front entrance and waiting area, contributing to overall guest satisfaction.
Venetian
Lina
Stoney Creek
08.2024 - 04.2025
- Prepared hot meals and deli items, ensuring adherence to food safety and sanitation standards.
- Operated cash register and accurately processed cash, debit, and credit transactions to facilitate smooth customer transactions.
- Prepared hot meals and deli items while following food safety and sanitation procedures.
- Restocked food items and kept kitchen and serving area clean and organized to promote efficient service.
- Restocked food items and maintained a clean, organized kitchen and serving area.
Front counter staff
Tim Horton's
Stoney Creek
04.2022 - 08.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Operated POS systems and handled customer transactions accurately.
- Operated POS systems, ensuring accurate customer transactions and smooth payment processes.
- Maintained cleanliness of dining area, kitchen, and front counter to provide a welcoming environment for customers.
- Collaborated with team members to streamline service delivery during peak hours, enhancing customer satisfaction.
Education
Grade 12 -
Saint John Henry Newman
Stoney CreekFirst Aid and CPR
Canadian Red Cross
Skills
- Restaurant & Hospitality
- Guest Service
- Food Preparation
- Food Safety and Sanitation
- POS Systems
- Cash Handling
- Cleaning & Organization
- Multitasking
- Time Management
- Dependability
- Attention to Detail
- Teamwork
- Communication
- Conflict Resolution
Certification
WHMIS certificate, 11/24, Completed my Workplace safety certificate
Volunteer Experience
- McMaster Sick Kids, Mascot, 06/23 - 07/23
- Feed Hamilton's Homeless, Volunteer, 12/24 - Present
- Indigenous Women's Shelter, Volunteer, 05/23
- Eastgate Mall, Christmas gift wrapper, 12/21
Timeline
Shoeless Joe’s Sports Grill
-Host
05.2025 - Current
Venetian
Lina
08.2024 - 04.2025
Front counter staff
Tim Horton's
04.2022 - 08.2023
Grade 12 -
Saint John Henry Newman
First Aid and CPR
Canadian Red Cross