Shelby Gonzales
Visalia
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Classic Pest Control
12.2022 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Relief Manager
Scenic Route Cleaning Services
02.2022 - 09.2023
- Assisted with daily operations, ensuring quality standards, and managing staff during the absence of the regular manager, including task like scheduling and training.
- Answered customer questions and provided immediate assistance.
- Oversee cleaning task, ensuring they are completed effectively, and to the required standard,and stepping in when help is needed.
Sales Associate
BevMo
10.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Supervisor
Rite Aid
05.2020 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Temporary Office Administrator
Classic Pest Control
11.2019 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Sales Associate
Rite Aid
10.2016 - 05.2020
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bartender
Barmagddone
02.2016 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Asset Protection Agent
Rite Aid
06.2014 - 10.2016
- Conducted thorough investigations into external and internal theft, resulting in appropriate disciplinary actions.
- Enhanced store security by conducting regular audits and inspections.
- Monitored inventory control systems, identifying discrepancies and rectifying them promptly to minimize losses.
- Checked CCTV for evidence of shoplifting.
Sales Associate
Rite Aid
11.2011 - 06.2014
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Tulare Union High School
Tulare, CA06-2010
Skills
- Dependable and reliable
- Safety protocols
- Clean driving record
- Adaptable
Certification
Pesticide applicator license 01/01/2023 - 06/01/2025
BLS provider 12/10/2024 - 12/2026
CA Drivers License class C 11/03/2022 - 01/24/2026
Pesticide Applicator License
branch 2 & 3
Timeline
Pest Control Technician
Classic Pest Control
12.2022 - Current
Relief Manager
Scenic Route Cleaning Services
02.2022 - 09.2023
Sales Associate
BevMo
10.2021 - 12.2022
Supervisor
Rite Aid
05.2020 - 12.2022
Temporary Office Administrator
Classic Pest Control
11.2019 - 02.2022
Sales Associate
Rite Aid
10.2016 - 05.2020
Bartender
Barmagddone
02.2016 - 08.2017
Asset Protection Agent
Rite Aid
06.2014 - 10.2016
Sales Associate
Rite Aid
11.2011 - 06.2014
High School Diploma -
Tulare Union High School
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