Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Galan

Toronto,ON

Summary

Collaborative leader well-known for creating positive workplace culture and high-performing teams. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. An encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee and self engagement and boost performances.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

The Parlour
03.2023 - 04.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Handled large cash sums. Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed unique events and special promotions to drive sales.

Reservations & Events Manager

Black Pearl
09.2022 - 02.2023
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, paperwork, event booking, and event promotions.
  • Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
  • Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
  • Established strong relationships with vendors, securing optimal pricing and service quality for events.
  • Maximized revenue opportunities through strategic sponsorship partnerships that aligned with client objectives.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.

Head Host/Server

Petty Cash
06.2021 - 09.2022
  • Handled large cash sums.
  • Training new employees.
  • Bussing tables when necessary to maintain a clean dining atmosphere efficiently.
  • Assisted in the promoting for upcoming events and specials, increasing patronage during peak hours.
  • Contributed to positive online reviews by consistently delivering an outstanding guest experience.
  • Collaborated with management to develop memorable experiences for guests and ensuring their return.

Office Worker

Public Outreach Fundraising
06.2019 - 12.2019
  • Public Outreach is a social enterprise that connects donors with charities. This job required dynamism, team spirit, excellent communication and customer relation skills as well as a positive attitude & energy.
  • Responsible for making calls on behalf of Amnesty International & the SickKids Foundation.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Interacted with customers by phone or email to provide information.

Education

Special Event Management

George Brown College
Toronto, ON

High School Diploma -

Waterdown District High School
Waterdown, ON
06.2017

Skills

  • Team leadership
  • Time management
  • Verbal & written communication
  • Complex problem-solving & quick-thinking
  • Communication
  • Multitasking & prioritizing
  • Organization
  • Technical skills

Certification

  • Medical terminology Course Certificate
  • Dale Carnegie Critical Thinking: Tools for Effective Action Course Certificate
  • Smart Serve Certified

Timeline

Manager

The Parlour
03.2023 - 04.2024

Reservations & Events Manager

Black Pearl
09.2022 - 02.2023

Head Host/Server

Petty Cash
06.2021 - 09.2022

Office Worker

Public Outreach Fundraising
06.2019 - 12.2019

Special Event Management

George Brown College

High School Diploma -

Waterdown District High School
  • Medical terminology Course Certificate
  • Dale Carnegie Critical Thinking: Tools for Effective Action Course Certificate
  • Smart Serve Certified

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Shelby Galan